Catharina
Unfortunately scam, sad!
Wanted to like them, but unfortunately this is scam. Dimensions of glasses are not correct, they blame the customer when glasses don't fit and make return procedure impossible. AI generated customer support, never offering a constructive solution. Hope more people report them, this sucks!
Response from FYTOOApr 27, 2025
Thanks for your feedback and we're sorry for the unpleasant shiopping expereince! The frame size is listed on the details page for the customers' reference. We also offer a 30 day warranty for the customers and will issue the refund after receiving the returned package. Based on the email record, our agent has already sent the return address to you but didn't receive your tracking number. Please kindly tell us the tracking number if you've returned so that we can process the refund after receiving it. Our agent has contacted you again to help you out. Please kindly check our email in your mailbox or spam folder. We are loking forward to your early reply! ❤️