Yago
Very disappointed
Very disappointed. They make impossible to you return in case the glasses doesn't fit on you. My glasses was pretty different than pictures, color, size, doesn't fit well on me, after I contact them to see what's we can do about I been informed that to return I have to send the package to China, she just gave an address and said when arrives in there they'll give my refund, now I went to post office to see how much would cost and cost almost the same that I paid for the glasses, and that would take several weeks and probably would disappear before arrives to destination. So I would never consider buy anything else from this store.
Response from FYTOOMay 9, 2025
Thanks for your precious feedback! We are sorry for the inconvenience caused. If there are quality issues within the 30-day warranty period, we can provide free return and exchange services for customers. For non-quality issues, customers need to bear the shipping cost. You can refer to the specific explanations https://www.fytoo.com/replacement-refund listed on our website. The problem you mentioned before is that the frame is a little small for you. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. We sincerely apologize for the inconvenience caused and we attach great importance to your wearing experience. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!