Verenice H.
I have reached out to support five…
They were able to resolve my issue with the lost mail. If you are reaching out to support, I suggest adding the support email address to your safe sender list so it doesn't get moved to the spam folder.
Response from FYTOOMay 30, 2025
Thanks for your precious feedback! We are sorry for the inconvenience and misunderstanding caused. Our phone chat is available 8:00 PM-5:00 AM (UTC-4) and 9:00 AM-1:00 PM (UTC-4). We will also send you an email if we didn't take your call beyond working period. Our agent has replied to every email you sent in time but we didn't receive your reply except the latest one. Please be assured that we attach great importance on customers' shopping experience. Our agent has contacted you via email again to help you out. Please kindly check your mailbox or spam folder. To make our further communication more convenient, we suggest that you could add our email address to your contacts list. Thanks for your cooperation. We are looking forward to your reply!