Hagay A.
AVOID AT ALL COST
Received the glasses, the Add prescription is wrong and as such unusable! waste of time trying to get customer service from Chinese company, they simply do not know or understand how to provide customer service! and in particular for European market. Remember when you pay peanuts, you get monkeys! as simple as that, I have learnt my lesson. AVOID AT ALL COST.
Response from FYTOOJul 23, 2025
We sincerely apologize for the inconvenience caused. According to the email communication record, you mentioned that the ADD area of the Progressive lenses is a little low for you. About the ADD issue, if you have a specific need about the ADD area (just like wider or higher), you need to leave us an order note to describe your ADD needs on the checkout page. But we didn't receive it, so we processed your lenses normally. However, after receiving the glasses issue you raised, our agent has always been committed to helping you solve the issue and offered you a proper solution. We're sorry that the solution didn't get your satisfaction. To better assist you, our agent has emailed you again. Please kindly check it in your mailbox or spam folder. Thanks so much for your understanding.