customer
do not recommend
If I could give zero stars I would. I ordered the glasses for my daughter, and since it was important for them to arrive before an appointment she had, I paid $30 extra for expedited shipping. However, I missed the fine print of it not including production time, which the company clearly took their time on. Not only did I not get the glasses in time for the appointment, (thank God for another company that was actually reliable so she did have glasses) my daughter still hasn’t been able to use the Fytoo glasses because they don’t fit her face. I will have to try to use a reliable company locally to try to adjust them so all of my money doesn’t go to waste like the shipping charge.
Response from FYTOOJul 31, 2025
Thank you for your feedback. As eyeglasses are a special item, they need to be processed according to your prescription, which usually takes up to a week. We have also noted this on the payment page. Your package was sent from the warehouse on July 10th and delivered on the 17th, which is a normal shipping time. Additionally, before placing your order, you can check the frame size indicated on the detail page and estimate the wearing effect, allowing you to avoid unnecessary losses. To better help you solve the problem, our customer agent will contact you again by email. Please pay attention to your email address or email spam folder. Thank you for your understanding.