Julie
CVery happy with the quality of my…
Very happy with the quality of my frames and lenses however I received no confirmation of purchase or updates on delivery even though I sent three emails to their customer support team. Good quality product but big improvements required on communications.
Response from FYTOOAug 29, 2025
Thanks for your feedback and we're deeply sorry for the problem. We replied to your every email within 12 hours. But we found your mailbox blocd our emails due to your email settings. We're not sure if we are on your blacklist or your other settings. It shows"Authentication unsuccessful. From address doesn't meet the required authentication level requirements defined by the recipient. Status code: 550 5.7.515." Please contact us via another gmail for your request. Our agent has also contacted you again to help you out. Please kinldy check our email in your ,ailbox or spam folder. Looking forward to your reply!