Jada G.
I NEVER created an account with fytoo!!
I NEVER created an account with fytoo, yet keep getting emails that items are left in the fytoo cart. I never gave my information out to have the account created for me. I was able to gain access by resetting whatever password was set for the account (which I never created!). I think my information was stolen from zelool and this is the 2nd time an eyeglass website used my email to create an account. I then downloaded the fytoo app and requested my account be deleted. It’s still active because more items were added to the cart. It’s incredibly annoying. I’d recommend avoiding these websites in the future unless you want other accounts created for you on other eyeglass websites. I’m so tired of dealing with an account I can’t close. Edit: the account with fytoo was deleted only after I had to reach out to them via email. The request to delete the account via app doesn’t work, nor does changing your password. The email suggested someone entered the wrong email, but that’s not the case. The user name was my first and last name, and the shipping and billing address was a previous address of mine. It was directly stolen information used to open the account.
Response from FYTOODec 19, 2025
Thanks for your feedback. We've deleted your account and also sent you an email to help you out. Please check our email in your mailbox or spam folder. Looking forward to your reply!