customer
I ordered 4 different lenses
I ordered 4 different lenses. The lenses are great and very pretty! However, I paid extra for blue blocking lenses in one of the frames. I contacted them, letting them know they weren’t blue blocking and all the lenses were the same. They said that “all of them have had been upgraded to blue blocking lenses,” which is not true. I have some other blue locking lenses and these are all just regular lenses. They were not willing to admit fault or fix it. They only offered me a 20-30% discount to order more glasses. I don’t want more glasses… I just want what I ordered! I don’t appreciate being gaslighted and made to believe that I am the one at fault. Truly terrible customer service! The glasses are nice, but I won’t order from this company again.
Response from FYTOOFeb 16, 2026
We sincerely apologise for the inconvenience caused. To better assist you, our agent has contacted you via email. Please kindly check it in your mailbox or junk folder. Thanks so much for your understanding.



