Harry Sebastiano A.
Great customer service
Great customer service

Shop Eyeglasses Shop Sunglasses FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries. FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable. Find Your Perfect Fit at FYTOO Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours. Your Satisfaction, Our Mission At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
FYTOO (fytoo.com) has 10,689 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Garden City, New York
Excellent
10,689 approved reviews, newest moderated first
Harry Sebastiano A.
Great customer service
Mtt
I wrote to customer service twice and they never answered me.
Response from FYTOOMar 1, 2026
We replied to every email within 12 hours. If you didn't receive our reply, it may go to your spam folder or your mailbox rejected our email. We suggest you can use Gmail address to contact us again. We didn't find your order based on the info. Please tell us your order number or email address so that we can contact you to help you out. Looking forward to your reply!
Rey T.
Horrible customer services. Waiting for months for my glasses I have contacted them at least 10 times and automated responses go unanswered. Beware!!!
Response from FYTOOMar 1, 2026
We're sorry for the misunderstanding. We replied to your every email within 12 hours. Please check your spam folder if you didn't receive our reply. Our agent has contacted you again to help you out. Please check our email in your mailbox or spam folder. Looking forward to your reply!
Kym N.
I ordered transition lens and I was sent shades. Now I can't send them back to a local place. It will be over $70 to return. Angry customer
Response from FYTOOMar 1, 2026
We're sorry for this issue. You requested that you place the wrong order. After this, our agent offered you a 30% OFF coupon to reorder. But you said that you prefer to return the glasses for a refund, so we sent you the address. We're sorry that this is a non-quality issue, so you will be responsible for the return address. To better address this issue for you, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.
kathrin W.
My experience with Fytoo is exceptional - quick response if your have any concerns and I love. my glasses. Thank you ! And, FYI, as a senior, it is particularly reassuring to have the quality and responsiveness because I depend on my glasses more and more:) kathrin winkler
Paola
Amazing! The glasses are more than perfect!!!! 10/10 quality
customer
Lied multiple times about sending a replacement order then sent me a message saying stating AFTER I change my review to five stars *only then* they will provide said order. Not sure why I'd comply after being lied to so many times. They love sending sweet sounding customer service messages then not lifting a finger in the means of customer service. What a joke. Wish I could attach screen shots here.
Response from FYTOOFeb 28, 2026
We're sorry you didn't leave any info. Please offer us the order number if you have orders on our site. We will check the issue and try to help you out. Thanks for understanding!
customer from C.
Fast delivery, a lot of hip and fun options. Unfortunately one pair of glasses was too small