Aaron P.
Buyer Beware! Are they even real?
I placed an order on Nov 24 for a 5 piece painting that I really wanted and as of today, Dec 21, I have gotten no confirmation that they have even accepted it. The very next day after ordering it I realized that I didn’t choose expedited shipping and I emailed them 4 times with 2 of them coming back. After weeks of no communication and no updates, I figured that maybe I needed to order it as expedited. So I placed a brand new order on December 16 for the same product and this time expedited. Mind you, I never canceled the first order. Here we are on December 21 and I have tried emailing them from several emails, I have reached out through the Shop app, I have been as patient as I could be and yet they will not even acknowledge that they received either order and it’s become obvious that it won’t be here for my NYE event. I see that they at least tried to respond to some people on here but the moral of the story in looking at their reviews and now after this horrifying experience personally is THIS COMPANY is SHADY as HECK!!! I don’t know if it’s a 1 person company stealing money or some foreign company scamming people but I would highly suggest you be very careful and look for someone else who has a phone number and working email!
Response from FYIPlanetJan 18, 2023
Dear Valued Customer, We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline. We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you