ROBERT L.
i have never got my order and no one…
i have never got my order and no one will contact me to tell me what is going on

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FYIPlanet (fyiplanet.com) has 75 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Museums & Exhibits · Laguna Beach, California
Excellent

Museums & Exhibits · Manhattan Beach, California
Excellent

Museums & Exhibits · Los Angeles, California
Excellent

Museums & Exhibits · Oakland, California
Excellent
75 approved reviews, newest moderated first
ROBERT L.
i have never got my order and no one will contact me to tell me what is going on
Eric P.
The picture came damaged and after hearing back once, there has been no replies to several follow up emails. I would like a refund
Response from FYIPlanetApr 12, 2023
Dear Customer, We are sincerely sorry that the product was damaged during transit. Per your request, we have refunded you promptly. You will receive the refund shortly depend on your issuing bank. Thank you for your journey with us.
Rhonda B.
4 weeks and no package. Tracking is not working.
Response from FYIPlanetApr 12, 2023
Dear Customer, According to the tracking information of your order, it seems that the package has successfully been delivered to you recently. And we really hope that the package still remains intact during shipment and the product itself is flawless. We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline. We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you
Nick E.
Still haven’t see my blanket, over a month later. Item has been “ready to ship” for like 26 days, and us being marked as shipped. No tracking update, no response from customer service, the email for customer service will not receive emails so it’s impossible to get in touch with them. Stay far away
MELANIE
Luv my 5 canvas prints. Going to look perfect in living room. Beautiful! I just felt they were over priced but I’ve been looking at them for years so I just decided to get them for myself & I’m glad I did!
Response from FYIPlanetJan 18, 2023
Dear Valued Customer, We thank you for your positive feedback! Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers! We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you
Papa
I ordered a poster on Black Friday but despite their policy, there was a chance I wasn't going to receive my poster in time for Christmas. After some back and forth with customer service, they were able to expedite the shipment and get it to me by Dec 21st! The quality is outstanding and the poster was packed very well. Their customer service was helpful but sometimes outgoing emails would fail to be received by their server.
Response from FYIPlanetJan 18, 2023
Dear Valued Customer, We thank you for your positive feedback! Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers! We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you
Chad T.
You shipped the wrong product… I ordered a 3 panel design and got a smaller 5 panel, the quality of the photo was poor. I sent an email asking to ship the product back for a refund and received no response. Will never buy from this site again.
Response from FYIPlanetJan 18, 2023
Dear Valued Customer, We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline. We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you
Jim O.
I have been waiting to hear back from the company for three weeks. No excuses. Why they still do not have a customer service phone number is unbelievable and then to blame it on Covid. I would not buy anything from them as you need to have customer service and they have none
Response from FYIPlanetJan 18, 2023
Dear Valued Customer, We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline. We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you