FuuguReviews of fuugu.com

Response from FuuguMar 9, 2023

Hello Camille, Apologies for any inconvenience this has caused you. Please be assured that we will look into this problem as soon as we can. We’d like to ask a few moment of your time to fill out the necessary details being asked below. This lets us see and check the details of your order: Email address with which the order was placed Order number We have asked you for information about your order through Trustpilot. But if you haven't gotten it, please update your review or use the contact form at https://fuugu.com/contact to let us know. Thank you so much for working with us, and we can't wait to hear back from you. Fuugu Customer Service

Response from FuuguFeb 28, 2023

Hallo Vinni, Wir verstehen Ihre Enttäuschung über diese Angelegenheit und bitten Sie, unsere aufrichtige Entschuldigung anzunehmen. Bitte wissen Sie, dass wir hier sind, um Ihnen bei der Lösung des Problems zu helfen. Wir haben eine Anfrage über Trustpilot gestellt, um Ihre Bestelldaten abzurufen und zu überprüfen. Wir benötigen die folgenden Informationen: - E-Mail-Adresse, über die Sie die Bestellung aufgegeben haben - Bestellnummer auf Ihrer Rechnung Vielen Dank, dass Sie unsere Bemühungen um Verbesserungen unterstützen. Sollten Sie diese nicht erhalten haben, aktualisieren Sie bitte Ihre Bewertung oder setzen Sie sich mit uns über das Kontaktformular auf https://fuugu.com/contact in Verbindung. Fuugu-Support-Team *Hello Vinni, We understand your disappointment over this matter and please accept our sincerest apology. Please know that we are here to help you resolve this. We sent a request through Trustpilot to access and verify your order information, we need the following information: - Email address used to place the order - Order number located in your invoice Thank you for supporting our efforts to improve. If you have not received it, please update your review or get in touch with us via the contact form at https://fuugu.com/contact Fuugu Support Team

Response from FuuguFeb 24, 2023

Hallo Helena, es tut uns leid, dass Sie diese sehr unangenehme Erfahrung gemacht haben. Ihr Antrag auf Streichung von der Liste wurde möglicherweise aufgrund eines technischen Problems nicht in unserem System registriert. Seien Sie versichert, dass wir diese Angelegenheit sofort prüfen werden. Um dies zu bestätigen, benötigen wir von Ihnen die folgenden Informationen, damit wir sie einsehen und überprüfen können. E-Mail-Adresse, unter der die Bestellung aufgegeben wurde Bestellnummer Wenn Sie die Anfrage nach Ihren Bestelldaten über Trustpilot nicht erhalten haben Bestelldaten über Trustpilot erhalten haben, aktualisieren Sie bitte entweder Ihre Bewertung oder kontaktieren Sie uns über den entsprechenden Kanal: https://fuugu.com/contact Für Ihre Mitarbeit in dieser Angelegenheit sind wir Ihnen sehr dankbar. Fuugu Support Team

Response from FuuguFeb 10, 2023

Dear Signe, We appreciate you telling us about your negative experience here on trustpilot, we can see how important this is and we will address the issue immediately. In the meantime, if it's not too much to ask, could you please provide us with the details shown below. This will help us to view and confirm the information about your order with great speed: - Email address entered at order placement - Invoice Number We have sent you a request for your order details through Trustpilot. However, if you have not received it, please update your review or reach out to us via contact form on https://fuugu.com/contact We are thankful for your participation and anxiously await your response. Fuugu Support Group

Response from FuuguFeb 5, 2023

Hello, Crystal. Thank you for informing us of your experience. This is something we do not want our customers to have. Please accept our apologies. We will do our best to resolve this issue as soon as possible. To assist you further, please provide the following information to access and verify: -The email address used to place the order -Order Number We requested your order details through Trustpilot; however, if you haven't received it yet, please update your review or contact us via the contact form at https://fuugu.com/contact. Your cooperation is greatly appreciated. Fuugu Support Team

Response from FuuguJan 30, 2023

Hello, Our apologies for any inconvenience this may have caused you. We’ll make sure to do our best and resolve this issue as soon as possible. Our team is now checking for any technical issues, to help us, can you please provide the following information to access and verify? Email Address used to place the order Order Number We’ve asked for your order details through Trustpilot however, if you haven’t received it yet, please update your review or reach out to us via contact form on https://fuugu.com/contact / Your cooperation is greatly appreciated. Fuugu Support Team