FuuguReviews of fuugu.com

I have tried to reach by email and by phone call. Even after they provide the I am sorry this happened. I have gotten the "a ticket has been created someone will contact you in 24 hours" This is ridiculous. You should be able to fill out a form to return your order as long as it is un opened. They give you 30 days from delivery. This is how they scam you and not let you return is they make you wait 29 days and then tell you, your too late.

Jeg gav fuugo en stjerne for køb af ruter, svar fra fuugo at det var en tablet jeg købte?? Dårlig service har man åbenbart nok af. Efterlader mig med en ruter vn007 Pris 2361,99. Der er ubrugelig. PETER Jensen Aalborg.

I am still waiting for my order 3 months later… firstly they told me my address was incorrect! I think I know my own address! I queried this response with no reply. I thought perhaps they don’t send to a PO box which is ridiculous because why else do I pay for a PO Box but to have mail delivered to it!?! Anyway I provided my street address, still no product and no response from their customer support and yet I am still enduring the endless promotional emails even though I unsubscribed!!! Since I initially wrote this review, Fuuguu have reached out and advised they will provide a full refund and a gift as an apology. I look forward to hopefully receiving these. Latest update: Received a full refund from Fuugu and two phone calls to thank me for my feedback and apology for my bad experience.

Hard to believe this is a reputable company. I placed an order for 3 dishwasher cleaning tablet packets. The site tries to get you to buy other products before you can check out. I agreed to a single extra item, but then invoice shows qty 4 of that item plus another one. They immediately send courteous customer service email, so I reply with what I actually wanted. They reply with some vague reference to checking warehouse to alter order and offer to send FREE two digital items (cookbook and detox guide). I reply “no”. Just wanted what I ordered and was now thinking of canceling. They reply with offer of 20% off original order, but that is still more by a long shot, of what i actually requested. I reply That I just want my original authentic request. If they can’t do that, then cancel the whole thing. I now look at my credit card account online and see they’ve made three charges, one for roughly what I expected, and two additional charges, which seems really suspicious. I inform them I’ve contacted the credit card company about fraudulent charges (but have to wait until they actually post). Their response: “Thank you for getting back to us. ​ As a one-time exception, we have fully refunded the cost back to the original payment method used, which should reflect on your statement within 3-5 business days.” So, I still don’t know how much I’ll be refunded, if anything. And then the next morning get tracking information because they have shipped something. I’ve never had such a weird business experience before—a combination of polite responses that completely ignore my expressed wishes. If it arrives, I’ll be interested to see if they actually work. EDIT: Remarkable customer service after complaining about the experience. They provided a full refund. Phone call then said to keep what they shipped “as a gift”. I just wish they would have had this approach from the start.

Dishwasher cleaner doesn’t work. I followed the directions. I ran a long (2 hour) cycle with an empty dishwasher…put the fuugu in the bottom…left all the parts in place as directed and promised those would be cleaned. It was no cleaner when I finished. I wiped the gaskets, floor and took out the removable screen in the bottom…it was disgusting. I cleaned that by hand and left it out and ran another cycle…still didn’t work. What a waste of money! It took me 2 hours longer and wasted a bunch of hot water for nothing! I also tried the washing machine cleaner…it didn’t work either. To make matters worse, they never sent me an order confirmation. The only receipt I received was from PayPal. I have no order number, only a PayPal transaction ID.

Same experience but my mistake. When ordering from Fuugu's website, they start with 5 packages at the top. I ordered 3 products, 1 package of garbage disposal clear but accidentally forgot to click down to 1 package of dishwasher tablets and washing machine tablets. OOPS. So I placed an oder for $117 worth of product that I have never tried. I called immediately and got the same run around as previous reviewer...they contacted shipping to modify my order to 1 package each. That was followed by an email the next day that they couldn't catch my order and it had shipped. Same bull****. I think this is a racket. When I went to the Post Office to return, the postal fee to Lithuania was $88. This is wrong. I'll call Pay Pal. My mistake but no one ships this fast. *****RESOLVED TO MY SATISFACTION*****

Same as everyone else. I bought an item on good faith, then the vendor sends me through an upsell page. That page listed a drain cleaner for free so I accepted that offer. Who wouldn't? Next I see that they charge me $42 and some cents for that free drain cleaner. I currently have a dispute open with PayPal where they offered to give me a 30% off discount so I don't have to pay for return shipping. Mind you I told them immediately after placing the order that I needed it changed. Immediately is too late after placing the order for them not to ship it apparently. I offered to pay 70% of free accepting their 30% off discount. It'll be interesting to see how this goes. I do not recommend this site to anyone. It's very deceptive selling practices and should be shut down. Of course it's outside the US so I don't know what the better Business bureau or department consumer affairs can do about this but it's infuriating. I used PayPal so not sure I'll get my money back. Always use Amex when you deal with these sketchy foreign sites because Amex would always support you. Lesson learned. Edit to add that while Immediately was too late for them to cancel one part of my order, I got an email just now that my entire order is delayed and will be packed for shipping soon ...like 3 days after I asked for one part to be canceled. What a terrible business. I want the whole thing canceled now. Wish me luck!

This company has virtually no quality control or customer service. I placed an order and receive a package containing two invoices, mine and an a person in KY, the package contained her order not mine. I have been going back and forth with the customer service people, sending requested copys of the invoice three times as if I am in cahoots with this person in KY, Im in MA. All over a $75 purchase. More recently they have now four days later asked be for addition information that should be on their system as if I made the errror. I don’t care how good their product is they are a bunch of incompetents. Buyer beware, awful company, takes no responsibility for their lack of controls. I’ll be contesting the charge to my credit card company and consider on principal filing a 93a MGL claim and reimburse myself for all the nonsense they have put me through. UPDATE: No change in my review other than to say I have previously provided all of this information and you thus far have been unable to resolve or even fully understand the problem which is not complicated. Per the rules of Trust Pilot I have again provided the information requested, painful experience. UPDATE JULY 20: Nonresponse to either their request for information which was provided immediately or repeated emails asking them to fulfill my order. Looks like we are going the legal route, no accountability, zero response, be warned!!!! UPDATE July 26th: I suppose I should be happy, as of my last update on 7/20 I was contacted later that day and after explaining the situation AGAIN, was told I would receive a refund and they would ship the additional dishwasher cleaning tablets I ordered. As of today I have seen the charges reversed on my CC and I have received notice of a shipment, scheduled to arrive later this week. While I am pleased that this journey is over, I find it troubling that I only received a response after having posted a negative review here. In addition each person along the way really didn’t have a firm grasp of a relatively simple situation. It appears that the customer service group is not only outsource but also handles multiple companies. They were unable to identify the root account number I provided to them on my initial call as the invoice contains a prefix and suffix that must be some kind of internal coding. Since 7/20, I have received numerous emails and incessant phone calls to ensure my satisfaction. I am satisfied, all I wanted was for my order to be fulfilled. I appreciate the refund. I don’t not need to be called mutiple times a day while I am working to secure a more favorable review. It was a simple matter that should have been more efficiently addressed and require a lot of effort and time on my part. I am exhausted, good luck.