FuuguReviews of fuugu.com

I placed an order and immediately emailed them to tell them to cancel the order because I had made a mistake. I then reorder correctly. I then get a reply saying that they cannot cancel the original order. So now I have to receive both orders and send them a request to return them. So I wait for both orders to come to me and then I send a return request via email and find that I have to send the orders back to Lithuania which is going to cost me more than the original purchase did. DO NOT TRUST THIS COMPANY

Don’t order anything from Fuugu. They double your order, won’t get you a return label for in the United States. They want you to return the order back to a country out of the USA. It’s awful. I have a product that I can’t use. If anyone wants some tablets, I’ll ship them to you. Send me an email I have more than I can use at this time and I will never order anything from this company ever again.

I looked at the filter in my dishwasher, which is the first area that water gets drained out of, and it was dirty. I placed the Fuugu tablet in the dishwasher alone and ran a cycle on the suggested setting. When it was done, I took the filter out again, expecting it to be squeaky-clean. It was EXACTLY as dirty as it was before I started the cycle. I immediately started emailing the company to get refunded for the remaining 5 tabs - it says it has a 30 day money back guarantee. Multiple emails back and forth, I got a call from a representative that said they were working on my refund as they are asking me to buy other products of theirs, and then I finally got a representative on the phone and she told me that because I opened the product and used one of them, that I am now ineligible for a refund. The product has to be UNOPENED to receive a refund. How do you know that you don't like a product unless you actually use it??? This company sucks! It feels like a scam.

I ordered one box each of the dishwasher, disposal and washing machine cleaning tablets. They billed me for 7 boxes total. They present as an American company but are not. I called to cancel the order which they said they would do but received an email saying they had already shipped. Strange that an American company takes 20 days to ship. Do not order from these people it is a SCAM. I have not received my order yet. I will try to return but I’m sure there will be a reason why I can’t do that also. Horrible experience. Do not be sucked in by flashy ads

Place an order on 12-19-23, however I made a mistake and purchase 2 of the same items at two different price points. I tried to contact the company and waited more than 30mins just to reach customer service to be told I can't cancel my order because it's processing. LIES! I had just placed the order. This company find ways to make sure that you can't reach out to customer service, but in the event you do they give a scripted version of "no supervisor is available" "we'll reach back out in 24-48hrs before your request can be approved", or they offer another crappy "deal" which you don't want. 12-20-23 Received email stating they are unable to modify my request...of course, how convenient right. Called customer service to cancel my entire order because I believe this company doesn't value customers and is only incline to find ways to keep your money in the event a return/cancellation is requested. Was given the same scripted lines, "no supervisor available". I requested the agent put in the notes since they keep saying my order is processing and out for delivery (which is a lie, since no tracking # was provided) to send me a RETURN label so I can return their product which I no longer have any use for. Of course, once again I was told that someone will reach out to me (bet it won't be a supervisor) and he understands my concern. By then I can guarantee the package will be shipped and now they can definitely say "cancellation is not an option". B#!! $H!T DO NOT DO ANY BUSINESS WITH THIS COMPANY. THEIR RETURN POLICY DOES NOT EXIST. THERE IS NO WAY TO CANCEL AN ORDER IF NEEDED. So sorry I didn't listen to the other reviews. If you are reading this, PLEASE LISTEN! DO NOT, DO NOT, DO BUSINESS WITH THEM. I will make sure it is my duty to place on other review sites my experience with this company. As requested: Order #9980759

If I could rate them a 0 I would. Their advertising was completely misleading!!! Trying to get in contact with customer support is like pulling teeth! I would never recommend this company to anyone! Their level of integrity is definitely bottom of the barrel!!!! Order A28EMMP

UPDATED: The company did finally reach out to me and offered a refund for all the hassle. Thank you. Website advertised 70% off my order, but when it was placed, I was charged full price. I emailed customer service immediately asking to cancel. My order was shpped out the following day anyway. I emailed again about returning and a refund. I haven't received a response to either of my emails.

I will never use this company again! Their website doesn't allow you to cancel or modify lines of the order before they already have your credit card. I called the company immediately when I ordered a line by error. They shipped it anyway! Now, they want me to return it to Lithuania. That will cost more that the price of 4 Dishwasher Fresheners that I didn't want!!! Order yey60rl