Future KindReviews of futurekind.com

Future Kind has shipped my order to the wrong address twice now. I have updated my address in the app multiple times, and have contacted customer service. They said they would replace the order. They did not. I asked for a refund for the current order, they will not provide a refund saying I will receive the order. I won't. It's being shipped to an address I haven't lived in 15 years. I cancelled my subscription. Terrible customer service.

So far, I have only used the Omega 3. I have ordered it 3 times. What a pleasure not to experience that awful fish smell! This product tastes and smells fresh and fruity. It makes sense to produce an Omega 3 directly from seaweed eaten by fish and cut out the "middle man" (fish). I will continue to use this product.

This company is great. Triple tested vegan vitamins approved by my primary care doctor. Always shipped in a timely manner. I go straight to the company and bypass Amazon. Thanks you guys for starting this business!!

I’m not good at this, but these guys deserve the best review: their supplements are effective and also vegan. The price point is attractive, plus timely reminders are helpful for stocking up so one doesn’t fall behind.

No more hair and nail gummies needed. Finally found a vegan collagen supplement and it has lived up to the hype! My nails are stronger and after at least three months of Future Kind vegan collagen supplement my ongoing split in my thumbnail which was unsightly and painful is gone! I’m thrilled to have an intact thumbnail again. Goodbye to several years of constant fussing with topical nail products including super glue! Love the automatic reorder option and the carefully packaged glass bottle that arrives on my doorstep. Thank you Future Kind!

Always on time. And I can adjust the timing if I need to. Very good service.

UPDATE: I originally gave 1 star because of the reasons below. I am updating it to 4 stars because they did end up refunding me for all of the mistaken shipping costs and sent me a gift card equal to the amount of my last order. That is a great customer service response, but I am keeping a star because I don't feel like they would have done this if I didn't make a big fuss about it online. I left about 23 bad reviews identical to this one a few hours ago, and I'm going to update them all as well because I do appreciate that the problem was resolved. I still do not intend to return as a customer, but I never had a problem with their vitamins and their company is trying to do good. ORIGINAL REVIEW: This rating is because of their customer service, and I would give no stars if I could. I've been a customer of theirs for years, and I have had a subscription renew every month. Shipping is supposed to be free for orders over $69, and my orders were $100+. I realized that I've been charged for shipping the last 10 times, which comes to a total of $69.50 in shipping costs for orders that exceeded the free shipping limit. I contacted them to ask if I could get a credit for the cost of shipping that should not have been charged in the first place, so I could put it towards my future orders, and they would not do that. I then said I want the shipping for those orders to be refunded, and they only refunded one of them. I was still overcharged $62.55 and they've stopped responding to my emails. I'm incredibly disappointed, lost money, and now have to find a new company who takes responsibility for their mistakes.

Orders are on-time and in good condition.