Hollie
Goods and bads
I use future kind because I trust their products and they donate to animals. They’re overpriced and the website is glitchy as all get out. Trying to redeem your coins is next to impossible so I only do it once a year. The customer service team is usually very helpful and I have to contact them a few times a year at least.
Response from Future KindDec 9, 2025
Hi Hollie, Thank you so much for your honest feedback and for being a loyal customer despite the technical frustrations. We are so happy to have you as part of our mission to help animals! We are truly sorry to hear that the website and rewards redemption process have been glitchy for you; It shouldn't be difficult to redeem the points you've earned. We are passing this feedback directly to our tech team to improve the user experience. Regarding the price, we know we aren't the cheapest on the shelf, but that goes directly into sourcing the cleanest vegan ingredients and supporting our animal sanctuaries, but we hear you. Please reach out to us at [email protected] if you have any trouble with your next redemption, we’d love to handle it manually for you to save you the headache. Thanks! Phoenix Customer Support Future Kind




