FutumallReviews of futumall.com

If I could give them no stars I would do so. Avoid at all costs. I ordered one sink stopper as I wanted to make sure it would fit. They charged me for six even though I ordered only one. Once they arrived, they did not fit my sink. I had reached out to customer service asking that they credit my credit card since I had not ordered six itmes. No response. I then returned them to the return address on the UPS form. Yesterday I received the package back saying that the receipient has refused to accept the package. There is apparently no way to return an item. They should be nominated for the worst customer service possible! I have now disputed the charge with my credit card company.

When I purchased product, website didn’t provide ingredient information. Castor oil roll on has many toxic chemicals in it. Cannot use it.

The product, sink drainers, was too big for my drains. Otherwise, the drainer would have been excellent. I requested a refund and asked if I had to return the product. I didn't have to return the product and I promptly got my money returned. Excellent customer service.

There was an error in my order, which I caught and contacted Futumall immediately. At my request of them responding within 24 hours to my email to Futumall stating the problem, I must say, they responded within that timeframe and we were able to resolve the error right away. I would have given 5 stars had it not been for the initial error in billing. All has been corrected in a timely and polite manner so all is good! 😊

Order on May 4, 2026. Order # 335872 : 2 roller caster oil bottles. When I track it reads not found. Sent them a E mail yesterday no response. Want my full refund back into my account.

The product is great organic castor oil that I can roll on, the time it took to receive my item was very stressful. I received it on today, May 20, 2026.😩

I ordered a drain stopper. It was too small for my drain. Futumall understood, they told me to keep the drain stopper, and they refunded my money right away. I would definitely order from them again.

I was happy that Julia was so helpful in solving my problem. I was worried that I would be battling with the refund (which will take up to 2 weeks) but, if it goes through I will be a satisfied customer.