FUNNYFUZZYReviews of funnyfuzzy.com

Good quality and quick delivery

I received cover and it does not fit my couch. It is in perfect condition, it just does not fit. The company is requiring that I jump through hoops to receive return instructions. They are insisting I provide a picture. Why? it doesn't fit. Are they going to tell me how to make it fit? There is not a reason to require a photo This would required me to unpackaged it, again, put on my sofa, take picture and then repackage. Poor customer service.....

Looks like on the website, very cute. But the Pillows on the inside seems a bit cheap

2nd UPDATE (11th April 2025) The nonsense continues. After the antics below, I eventually received an address from them to calculate shipping costs, but they made clear it was NOT the actual shipping address, just one I could use to work out the cost of returning the item. WHY are they so afraid to share the returns address? A return will cost very little so I said I wanted to return it for a full refund, they then offered me a 40% refund where I could keep the item. I again said no, and that as shipping is low, unless they offer me an 86% refund to keep it (the amount I'd get minus shipping costs if I return), then I will be pursuing a return and full refund. Now, I've received a holding email saying that "they're taking the necessary steps to resolve the request" and a load of other AI-generated, meaningless nonsense. ("We're here to ensure your experience is as smooth as possible / Thank you for placing your trust in us." Utter waffle. Trust? I just ordered some dog items, what utter drivel.) So they're still playing stupid games in the hope I'll give up. They clearly have no intention of allowing me to return the item and receive a refund, they're trying to give me the runaround but I'll keep pursuing this. I refuse to be left out of pocket by people acting like scam artists. UPDATE (2nd April 2025): The funny business continues from this company. They’ve now, after weeks of emailing, said I can return the product but will have to pay shipping costs. They’ve also offered me a 20% refund without returning it. BUT they haven’t told me the shipping address so I can’t calculate shipping costs to work out if I should return it for a full refund or accept the 20% refund. They also do not have the address on their website. Total lack of transparency and a determination to give customers the runaround. So now it’s back to email tennis and having to chase them for the most basic information. I will NEVER use this company again. Even though I received two other products I liked and have kept, this nightmare experience of customer service has confirmed they are a company I’ll be avoiding at all costs. ORIGINAL REVIEW (29 March 2025): Horrendous customer service. I ordered three items from them and have been trying to return one of those items for weeks now. You can only do this by emailing them to ask and I’m now just going round in circles via email, trying to find out how I can return the item. I keep receiving what appears to be AI-generated emails that all start with ‘Dear Customer’ and just repeat the same meaningless nonsense over and over like “ Your satisfaction is incredibly important to us, and we’re committed to making this as smooth and stress-free as possible.” They keep saying that but STILL don’t tell me how to return the item! The one and only thing I want help with. They are refusing to tell me how to return the item without me providing images. A nonsensical and unnecessary request considering I’m just returning it because it didn’t fit my dog, not because it had a fault. I can’t provide images because I’m not with the item, it’s at my elderly parents’ home, all packaged up and ready to be posted. But Funny Fuzzy is refusing to tell me how to return it. Awful, awful company and people running it, wasting my time and hoping I’ll give up and not return it.

The qualitaty of the material doesnt match the price

I bought a dog bed 2 weeks ago. It arrived quite quickly but today I have woken up to TWO fraudulent transactions on my account. My bank has advised that this is very likely to have been due to a website that I have used recently, who has sold my details on. The only site I have used recently is Funny Fuzzy. Hmmmmm.

Hallo zusammen, ich kann die schlechten Erfahrungen nicht bestätigen. Ich habe die Hundecouch am 15. März bestellt und sie wurde am 27. März mit DHL geliefert. Die Qualität ist genauso wie beschrieben und unser Dackel hat die Couch sofort super angenommen

The product was nothing like they showed very misleading wouldn’t recommend anyone buying from them