Jennifer
I ordered climbing stairs for my dog
I ordered climbing stairs for my dog. I never received it. 18 months later I got an email to say it's on its way. I replied saying my dog has passed away and I no longer need it. The reply was: Funnyfuzzy Customer Service (funnyfuzzy) Jul 4, 2026, 17:09 GMT+8 Dear Jenny, We hope this email finds you well. We understand your urgency in wanting to cancel your order. Once orders are shipped, our system limitations prevent us from making changes. In this case, we sincerely hope you can wait for your package to be delivered safely; our product will not disappoint you. Of course, if you still don't need the product after receiving it, please contact us promptly, and we will provide you with the best solution. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to support you every step of the way. Thank you for your understanding and cooperation.
Response from FUNNYFUZZYAug 29, 2026
Hi Jennifer, Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused. At the moment, we have been unable to match the name used in this review to a specific order. We have tried to locate your details but have not been successful so far. To help us investigate and assist you more efficiently, we kindly ask that you provide your order number. Alternatively, you are welcome to contact us directly at [email protected] (mailto:[email protected]) and our team will be happy to assist you promptly. We look forward to hearing from you soon. Team FunnyFuzzy


