Helen R.
Slow Delivery
The product is great. As advertised and looks good in my loungeroom. The 3 star rating is due to the fact that it took over a month to get to me. Much longer than the advertised time frame.

FUNNYFUZZY is listed under Pet Stores.
FUNNYFUZZY (funnyfuzzy.com) has 9,991 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Helen R.
The product is great. As advertised and looks good in my loungeroom. The 3 star rating is due to the fact that it took over a month to get to me. Much longer than the advertised time frame.
Tamme A.
My order literally took 2 MONTHS to arrive. Your week sir say 3-4 days your order ships. I was beginning to think I had been scammed.
Response from FUNNYFUZZYFeb 17, 2026
Hi Tamme, Thank you for getting in touch and sharing your experience with us. We sincerely apologize for the delay and understand that waiting can be frustrating. We’re very sorry for any inconvenience this may have caused. Orders are typically processed within 3–15 business days (often sooner). However, delays can occasionally occur during peak periods such as holidays or major sales. Once shipped, delivery usually takes 7–30 business days, depending on the carrier and location. For more details, please review our Shipping Policy here: https://funnyfuzzy.com/policies/shipping-policy We’re happy to let you know that the matter has now been fully resolved. Our team has already reached out via email with additional information and next steps. Kindly check your inbox, as well as your spam or junk folder, if needed. This situation does not reflect the level of service we strive to provide, and we truly regret any frustration it may have caused. Your feedback is very important to us, and we will use it to improve our processes and communication moving forward. If you need any further assistance or have additional concerns, please don’t hesitate to contact us anytime at [email protected] (mailto:[email protected]). Our team is available 24/7 and always happy to help. Thank you for your patience, understanding, and continued support. Team FunnyFuzzy 🐾
Lucie Jane F.
Would give 0 if I could. I’ve been waiting since Jan for my order with limited updates. Tracking isn’t updating and communication is terrible. Don’t bother
Response from FUNNYFUZZYFeb 13, 2026
Hi Lucie, Thank you for bringing this to our attention, we sincerely apologize for the frustration caused by the lack of communication and the inconvenience you have experienced. We regret that due to system limitations brought you in trouble. We’ve been trying to track down your order, but so far, we haven’t had any luck. To help us assist you more quickly, we’ve sent a request via Trustpilot asking for your order number. Alternatively, feel free to reach out to us directly at [email protected] our team is always here and happy to help. Team FunnyFuzzy
Anke K.
Do not buy from these people, they ignore emails, no proper handling of cancellations, returns and/or refunds. Like all Chinese companies will they put here "we tried" to find your order alas.." or they threaten you with legal action; they do know full well who complains. Save yourself some pain and stay in Europe, nothing but trouble. Edit: like I said will they put "we tried to find your order", they know who writes here and I had already emailed their "support*, only there isn't one
Response from FUNNYFUZZYFeb 13, 2026
Hi Anke, Thank you for sharing your feedback with us. We sincerely regret any inconvenience this may have caused. To assist you with the process, we’ve sent you a new email. When you have a moment, could you please reply with a few photos of the issue? This will help our team review the situation carefully and provide you with the most suitable solution as quickly as possible. If you need any assistance in the meantime, you can reach us anytime at [email protected] We’re available 24/7 and always happy to help. We look forward to getting this sorted for you soon. Team FunnyFuzzy
Leslie M.
5 months for delivery. Emails unanswered. I will say I was pleasantly surprised my order even arrived, albeit 5 months late.
Response from FUNNYFUZZYFeb 13, 2026
Hi Leslie, We sincerely apologize for the delay. We understand that waiting can be frustrating, and we’re very sorry for any inconvenience this may have caused. Orders are typically processed within 15 business days (often sooner). However, delays can occasionally occur during peak periods such as holidays or major sales. Once shipped, delivery usually takes 7–30 business days, depending on the carrier and destination. For more details, please review our Shipping Policy here: https://funnyfuzzy.com/policies/shipping-policy This situation does not reflect the level of service we strive to provide, and we truly regret any frustration it may have caused. Your feedback is very important to us, and we will use it to improve our processes and communication moving forward. We’ve been trying to track down your order, but so far, we haven’t had any luck. Please note that we typically respond to customers within 3 business days. If you need any further assistance or have additional concerns, please don’t hesitate to reach out to us anytime at [email protected] (mailto:[email protected]). Our team is available 24/7 and always happy to help. Thank you for your patience and understanding. Team FunnyFuzzy 🐾
LALA S.
cheap. took forever to get. packaged horribly.
Response from FUNNYFUZZYFeb 13, 2026
Hi Shea, We sincerely apologize for the delay. We understand that waiting can be frustrating, and we’re very sorry for any inconvenience this may have caused. Orders are typically processed within 3-15 business days (often sooner). However, delays can occasionally occur during peak periods such as holidays or major sales. Once shipped, delivery usually takes 7-30 business days, depending on the carrier and location. For more details, you can review our Shipping Policy here: https://funnyfuzzy.com/policies/shipping-policy This situation does not reflect the level of service we strive to provide, and we truly regret any frustration it may have caused. Your feedback is very important to us, and we will use it to improve our processes and communication moving forward. If you need any further assistance or have additional concerns, please don’t hesitate to reach out to us anytime at [email protected] Our team is available 24/7 and always happy to help. Thank you for your patience and understanding. Team FunnyFuzzy 🐾
William
Horrible service and no reply to numerous emails. Only when my bank got involved did I finally receive the cover over 2 months later.
Response from FUNNYFUZZYFeb 13, 2026
Hi William, Thank you for reaching out and for taking the time to share your experience with us. We sincerely apologize for the delay. We understand how frustrating waiting can be, and we’re truly sorry that our service did not meet your expectations. We regret any frustration caused by the delays and lack of timely communication. Orders are typically processed within 3–15 business days (often sooner). Delays may occasionally occur during peak periods such as holidays or major sales events. Once shipped, delivery usually takes 7–30 business days, depending on the carrier and destination. For more information, please review our Shipping Policy here: https://funnyfuzzy.com/policies/shipping-policy Please know that this situation does not reflect the level of service we strive to provide. Your feedback is extremely important to us, and we will use it to improve our processes and communication moving forward. If you need any further assistance or have additional concerns, please don’t hesitate to contact us at [email protected] (mailto:[email protected]). Our team is available 24/7 and always happy to help. Thank you again for your patience and understanding. Team FunnyFuzzy 🐾
Debbie K.
Disappointed with thickness of rug. Picture is not what you are buying.
Response from FUNNYFUZZYFeb 13, 2026
Hi Debbie, Thank you for sharing your feedback. We’re truly sorry to hear about your order and that the product did not meet your quality expectations. It appears that we’re having trouble locating your email in our system. To help us better understand the issue, we’ve sent you a follow-up email (please check your spam/junk folder if it’s not in your inbox). If you could reply with a few photos of the item, that would be a huge help. Once we’ve reviewed them, we’ll make sure everything is sorted for you. Our team is available 24/7 at [email protected] (mailto:[email protected]) and is always happy to assist. We look forward to resolving this for you as quickly as possible. Team FunnyFuzzy 🐾