Donna
This was perfect for what I need and…
This was perfect for what I need and it’s so soft and looks amazing

FUNNYFUZZY is listed under Pet Stores.
FUNNYFUZZY (funnyfuzzy.com) has 9,991 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Donna
This was perfect for what I need and it’s so soft and looks amazing
Zachary R.
Zero response from customer service
Response from FUNNYFUZZYFeb 13, 2026
Hi Zachary, Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the lack of communication and any inconvenience you have experienced. We regret that system limitations may have contributed to this situation. We also apologize for the delay. We understand that waiting can be frustrating, and we’re very sorry for any inconvenience this may have caused. Orders are typically processed within 3–15 business days (often sooner). However, delays can occasionally occur during peak periods such as holidays or major sales. Once shipped, delivery usually takes 7–30 business days, depending on the carrier and location. For more details, please review our Shipping Policy here: https://funnyfuzzy.com/policies/shipping-policy Please note that we responded to your inquiry on January 27. Kindly check your spam or junk folder in case our previous message was filtered there. This situation does not reflect the level of service we strive to provide, and we truly regret any frustration it may have caused. Your feedback is very important to us, and we will use it to improve our processes and communication moving forward. If you need any further assistance or have additional concerns, please don’t hesitate to reach out to us anytime at [email protected] (mailto:[email protected]). Our team is available 24/7 and always happy to help. Thank you for your patience and understanding. Team FunnyFuzzy 🐾
Maggie C.
Products are fabulous, as advertised, colorful and functional. The dogs and cats love them. Easy to care for and easy to look at.
denise
excellent communication
Juliet B.
Every aspect of this transaction was terrible. The order took more than two months to arrive. The customer service team did not consistently return emails asking for a timeline for delivery. The item is poorly made and much too small for an actual dog to use.
Response from FUNNYFUZZYFeb 13, 2026
Hi Juliet, We sincerely apologize for the delay. We understand that waiting can be frustrating, and we are very sorry for any inconvenience this may have caused. We’re truly sorry to hear about the product did not fit your dog as expected. Orders are typically processed within 3–15 business days (often sooner). However, delays can occasionally occur during peak periods such as holidays or major sales. Once shipped, delivery usually takes 7–30 business days, depending on the carrier and location. For more details, please review our Shipping Policy here: https://funnyfuzzy.com/policies/shipping-policy After reviewing our email history, we can confirm that we have been consistently responding to your messages. However, we sincerely apologize for not providing a more precise estimated time of arrival. We understand how important that information is and regret any frustration this may have caused. If you would like to return your order for a full refund, please let us know, and we will gladly guide you through the return process. Should you need any further assistance or have additional concerns, please don’t hesitate to reach out to us anytime at [email protected] (mailto:[email protected]). Our team is available 24/7 and always happy to help. Thank you for your patience and understanding. Team FunnyFuzzy 🐾
MH
One month after placing my order, I still have no shipping information. Communication has been non-existent. Only after I threatened legal action did they finally reply today — and even then, they admitted they have no idea when my product will be shipped, only that they are “working on it.” What kind of company is this? It’s also very telling that they respond instantly here on Trustpilot, yet their actual customer service doesn’t function at all. This is a textbook scam. I found the exact same product on Temu for one third of the price, which explains everything. Avoid this company — they take your money and deliver nothing.
Response from FUNNYFUZZYFeb 13, 2026
Hi there, Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the lack of communication and the inconvenience you have experienced. We regret that system limitations have caused this issue. We’ve been trying to track down your order, but so far, we haven’t had any success. To help us assist you more quickly, we’ve sent a request via Trustpilot asking for your order number. Please note that we have not received any email from you containing your name or order number, which we need to track the status of your order. Once you provide these details, we’ll be able to assist you promptly. Thank you for your cooperation. Team FunnyFuzzy
Sarah F.
J’ai passé ma commande ##FR48719 le 22 Janvier et depuis plus de nouvelle. Au vue des avis, cela m’inquiète beaucoup. J’ai envoyé un mail mais toujours pas de réponse. Ma commande est toujours en [traitement] sur l’application. Il n’y a pas de numéro pour les joindre …
Response from FUNNYFUZZYFeb 17, 2026
Bonjour Sarah, Nous vous présentons nos sincères excuses pour le retard. Nous comprenons que l’attente puisse être frustrante et sommes vraiment désolés pour les désagréments occasionnés. Nous vous avons envoyé un e-mail séparé concernant votre demande. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier spam ou courrier indésirable afin que nous puissions résoudre la situation dans les plus brefs délais. Nous vous remercions pour votre patience et votre compréhension. Team FunnyFuzzy 🐾
Christian A.
Kundeservize 0.
Response from FUNNYFUZZYFeb 13, 2026
Hallo Christian, Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die Frustration, die durch die fehlende Kommunikation entstanden sind. Wir bedauern, dass systembedingte Einschränkungen Ihnen Probleme bereitet haben. Wir haben versucht, Ihre Bestellung nachzuverfolgen, hatten bisher jedoch keinen Erfolg. Um Ihnen schneller helfen zu können, haben wir über Trustpilot eine Anfrage geschickt, in der wir nach Ihrer Bestellnummer fragen. Alternativ können Sie sich auch direkt an uns wenden unter [email protected] (mailto:[email protected]). Unser Team ist jederzeit für Sie da und hilft Ihnen gerne weiter. Team FunnyFuzzy