No localizo el pedido ni puedo contactar con la empresa
No localizo mi pedido ni tengo noticias sobre él. Únicamente se indica que está aceptado. He contactado dos veces con el servicio de atención al cliente sin obtener respuesta.
Response from FUNNYFUZZYMar 26, 2026
Hola Mireia,
Gracias por tus comentarios.
Lamentamos mucho el problema que has tenido y te agradecemos que nos lo hayas comunicado. Te enviamos una respuesta el 18 de marzo, pero parece que se perdió en tu carpeta de correo no deseado. ¡Revísala! Puede que encuentres nuestra respuesta allí.
Estamos disponibles las 24 horas del día, los 7 días de la semana en [email protected] y siempre estamos encantados de ayudarte.
Esperamos que esto aclare cualquier inconveniente.
Equipo FunnyFuzzy
ND
Nicole D.
Poor service and still don’t have my item
Placed an order on 18 February, followed up 26 February. Today is 06 March and no response. Abysmal service and if I do not hear from them within 2 business days, I will be lodging a case with PayPal. I wish I had read the reviews prior to purchasing.
Response from FUNNYFUZZYMar 26, 2026
Hi Nicole,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience this may have caused.
We’d like to assure you that your package was delivered within our standard shipping timeframe of 7–30 business days. For more details, you can also review our shipping policy here: Shipping Policy (https://funnyfuzzy.com/policies/shipping-policy).
If you need any further assistance, please don’t hesitate to reach out to us at [email protected]
Our team is always happy to help!
Team FunnyFuzzy
JR
Josee R.
REALLY BAD PRODUCT
The product I received is significantly different from the product advertised on the website.
In the product photos, the pet house has a rigid structure and holds its shape with supported sides and roof.
The item I received has no structure at all. The sides collapse and the roof falls down immediately, making it impossible to use as shown in the advertisement.
The product is clearly misrepresented compared to the listing photos.
I contacted the seller 8 times and received no response at all.
I am requesting a full refund under PayPal Buyer Protection for an item significantly not as described.
Response from FUNNYFUZZYMar 26, 2026
Hi Josee,
Thank you for taking the time to share your experience with us. We sincerely apologize that the product did not meet your expectations and for any disappointment this may have caused. While we’re glad the issue has now been resolved, we truly regret that your experience was less than satisfactory.
We greatly appreciate your patience and understanding throughout this process. If you need any further assistance, please feel free to reach out to us at [email protected] our team is always happy to help.
Team FunnyFuzzy
JC
Jennifer C.
BUYER BEWARE BEFORE PURCHASING FROM THIS COMPANY READ MY REVIEW
It took five weeks for me to receive my order. In the meantime, I was forced to purchase another product from a different company. The day I received my order from this company I requested a refund and directions on how to return the unopened package. That was 2/6/26. Today is 3/5/26 and several emails later some of which they responded to offering me a percentage discount in order for me to keep the item, I keep telling them I do not want to keep it and want a full refund and to please send me the return address. They still have not sent me the return address and I’ve had the product for nearly one month.
Response from FUNNYFUZZYApr 22, 2026
Hi Jennifer,
Thank you for sharing your experience with us. We’re very sorry for the inconvenience you faced while trying to arrange a return, this is not the level of service we aim to provide, and we understand how frustrating the delay must have been given the circumstances.
We’re glad to know the matter has now been addressed and that you’ve been in touch with our team regarding your request.
We truly appreciate your patience throughout this process and the time you’ve taken to bring this to our attention. If you need any further assistance or have any remaining concerns, please don’t hesitate to reach out to us at [email protected] we’re always here and happy to help.
Team FunnyFuzzy
AH
Amanda H.
Very slow and no customer contact
Ordered products in October, they arrived in March. Emailed several times but never heard back from them so had written them off not expecting to ever receive them.
Response from FUNNYFUZZYMar 25, 2026
Hi Amanda,
Thank you for taking the time to share your feedback with us.
We are truly sorry for the significant delay in delivering your order. This is far from the smooth experience we strive to provide, and we deeply regret the frustration and inconvenience this has caused.
While unexpected circumstances contributed to the delay, we fully understand how disappointing it can be to wait longer than anticipated. Your patience and understanding throughout this process mean a great deal to us, and we sincerely appreciate it.
If you have any questions, concerns, or need further assistance, please don’t hesitate to reach out to us at [email protected]
Our team is always here and happy to help.
Thank you again for your understanding and for giving us the opportunity to make this right.
Team FunnyFuzzy
MO
Marilou O.
Update on The company has failed to deliver the…
The company finally delivered the products ordered, after several months. It had been different to track the package with the tracking number. I recommend caution if you are in a hurry otherwise have a lot of patience as shipping is extremely slow. It took several emails to get response so be persistent- but once I finally received my order admit I truly enjoy the couch covers. They look great while protecting my furniture from my puppy. My puppy loves them too.
Response from FUNNYFUZZYMar 25, 2026
Hi Marilou,
Thank you for your feedback. After reviewing our records, we can confirm that your order was marked as delivered to the address provided at checkout on March 24.
We’ve also emailed you with additional details regarding this matter, please check your inbox (and your spam/junk folder, just in case).
To help us resolve the issue as quickly as possible, could you kindly provide photos of your front door, letterbox, or usual delivery area? Please send them to [email protected]
We appreciate your cooperation and look forward to assisting you further.
Team FunnyFuzzy
IS
Inès F.
Pour moi c'est un PLUS JAMAIS.
Mon expérience avec FunnyFuzzy a été très décevante, ils ne méritent même pas l'unique étoile obligatoire.
J’ai contacté le service client une première fois le 6 février afin d’exercer mon droit de rétractation et de demander l’annulation et le remboursement de ma commande, qui n’avait toujours pas été expédiée.
Malgré cela, je n’ai reçu aucune réponse pendant plus de deux semaines, ma première réponse du service client n’étant arrivée que le 25 février. Pendant tout ce temps, je n’ai eu aucune information claire concernant l’état de ma commande.
Lorsque j’ai demandé l’annulation, on m’a d’abord proposé un remboursement partiel en échange d’un délai supplémentaire, alors même que la commande n’était toujours pas expédiée. J’ai dû relancer à plusieurs reprises pour faire valoir mon droit à l’annulation.
Par ailleurs, le site mentionne un service de médiation, le Centre de Médiation et d'Arbitrage de Paris. Après vérification auprès de cet organisme, il m’a été indiqué qu’ils n’avaient jamais entendu parler de FunnyFuzzy, ce qui pose question sur la fiabilité des informations affichées sur le site.
La demande de remboursement n’a finalement été acceptée qu’hier le 4 mars soit plus d'1 mois après ma commande et à la suite d'une dizaine de relances de ma part. À ce jour, le remboursement n’est pas visible sur mon compte.
Au-delà de cette situation, mon ressenti est que la marque ne semble pas sérieuse. FunnyFuzzy investit visiblement beaucoup dans la publicité sur les réseaux sociaux, mais le service client et la gestion des commandes ne sont pas à la hauteur de ce qui est attendu par les consommateurs, notamment en France.
J’espère sincèrement que l’entreprise améliorera sa transparence, sa réactivité et la qualité de son service client afin d’éviter que d’autres clients rencontrent les mêmes difficultés. Pour moi c'est un PLUS JAMAIS.
Response from FUNNYFUZZYMar 25, 2026
Bonjour Inès,
Merci d'avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés que tout ne se soit pas déroulé comme prévu, mais nous sommes ravis d'apprendre que le problème est désormais résolu.
Nous vous remercions sincèrement de votre patience et de votre compréhension tout au long de ce processus. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter à l'adresse [email protected]
Notre équipe est toujours là pour vous aider.
L'équipe FunnyFuzzy
CP
christos P.
Musste meine Bestellung stornieren
Musste meine Bestellung stornieren. Nach über einem Monat war meine Bestellung immer noch in Bearbeitung. Habe mich mehrfach beschwert und es kam immer die Nachricht, dass es ihnen leid tut und dass sich meine Bestellung noch verzögern wird. Meine Bestellung wurde erst nach der zweiten Mail storniert. Mir wurde, obwohl ich für eine Stornierung gebeten habe, eine Rabatt auf meine nächsten Bestellung angeboten. Unseriöser Anbieter. Sehr enttäuscht!
Response from FUNNYFUZZYMar 25, 2026
Hallo Christos,
es tut uns leid, dass Ihre Erfahrung nicht ganz reibungslos verlaufen ist. Wir freuen uns aber, dass sich nun alles geklärt hat.
Unser Team hat Ihnen bereits eine E-Mail mit weiteren Details geschickt. Sollten Sie noch Fragen haben, kontaktieren Sie uns bitte unter [email protected]. Wir helfen Ihnen gerne weiter.
Vielen Dank noch einmal für Ihre Geduld und Ihre anhaltende Unterstützung. Das bedeutet uns sehr viel.
Team FunnyFuzzy
