Update 2: Refund received.
Update 1 since the AI customer service reply on Trust Pilot:
I emailed my details to support @funnyfuzzy.com the same day I posted the original review and received no communication via email. In an attempt to get the refund processed, my order number (#FF736750S) needs to be in the review, it seems. My original review remains, 1 star.
Original review:
Order placed 28 April, received confirmation number. No shipping information as of 15 May.
Google Maps Street View of the US address (522 W RIVERSIDE AVE STE N, SPOKANE, WA, 99201-0580) looks like a building that nobody works in. Probably a shell address like those in Delaware.
Website looks professional but the experience so far is underwhelming.
Response from FUNNYFUZZYMay 17, 2026
Hi Sarah,
Thank you for your update.
Again, we sincerely apologize for the inconvenience caused throughout this experience and truly appreciate your patience and understanding while we resolved the matter.
If you need any further assistance in the future, please don’t hesitate to contact us anytime, we’re always here to help.
Team FunnyFuzzy
JR
Julia R.
I would give no stars if I could
I would give no stars if I could. I ordered from this company on the 16th April and I am writing this review on the 15th May and I still haven’t received my order. Communication is non existent really. I’d stay away from this company and really don’t bother ordering from them.
Response from FUNNYFUZZYMay 19, 2026
Hi Julia,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience caused by the situation.
We understand how concerning this must have been, but we’re glad to confirm that the issue has now been resolved. We’ve also shared all the relevant details in the email we just sent for your reference.
If you need any further assistance, please don’t hesitate to contact us at [email protected] our team is always here and happy to help.
Thank you again for your patience and understanding.
Team FunnyFuzzy
JC
Jana C.
Order paid one month ago, no delivery, no tracking, and support email is bouncing
I placed order #FF3230EU with FunnyFuzzyEU on 17 April 2026 and paid €159.03. The order included dog beds, a dog rain coat and dog toys. According to the confirmation email, I was supposed to receive a tracking email once the order was on the way.
It is now almost one month later and I still have no parcel, no valid tracking information and no clear update about where my order is.
On 13 May 2026, I replied directly to the email address provided in the order confirmation: supportateur.funnyfuzzy.com. I asked when my order would arrive, because it had already been a month since payment. The email could not be delivered. Microsoft returned the message with the error:
550 5.4.316 Message expired, connection refused
450 4.4.316 Connection refused
Socket error code 10061
This means their e-mail system refused the connection, so I cannot even reach the support address they told me to use.
I am very concerned. I paid for the order in good faith, but after a month I have received nothing and the official support contact does not work. I am asking FunnyFuzzy to urgently provide:
a valid tracking number,
the name of the carrier,
a confirmed delivery date,
or, if the order has not been shipped, a full refund of €159.03 to my original payment method.
At this point, I cannot recommend ordering from FunnyFuzzyEU unless they resolve this quickly and communicate properly with customers.
Response from FUNNYFUZZYMay 17, 2026
Hi Jana,
Thank you for your patience and for giving us the opportunity to address your concern.
We sincerely apologize for the inconvenience and frustration you experienced throughout this process. Customer satisfaction is extremely important to us, and we truly regret that your experience did not meet the level of service we strive to provide.
That said, we’re very pleased to know that the matter has now been successfully resolved. Our team has also sent you a follow-up email containing the relevant details and information for your reference.
Please know that we remain fully committed to supporting you. If you have any additional questions or require further assistance, feel free to contact us anytime at [email protected] our team will always be happy to help.
We genuinely appreciate your understanding, patience, and continued support. Your trust means a great deal to us, and we truly value the opportunity to serve you better moving forward.
Team FunnyFuzzy
J
J
Terrible and misleading. They are not a UK company
Order Number: FF29313U
I would give zero stars so far. The customer service is dreadful and I too wish that I'd checked on here before ordering with them. No sign of my order, can't track it and no response to emails. I can't understand how the company continue to operate given all the negative reviews. They are scammers and trying their luck at taking money and then ghosting people.
Response from FUNNYFUZZYMay 19, 2026
Hi there,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the frustration and disappointment you’ve experienced, and we completely understand your concerns regarding the lack of updates and communication about your order.
Please rest assured that we are monitoring this. Our team has already replied to your email with further information regarding your order. It’s possible that our response may have landed in your spam or junk folder, so we kindly recommend checking there as well.
If you still need any assistance, please don’t hesitate to contact us anytime at [email protected] our team is available 24/7 and always happy to help.
We hope this helps clarify the situation and gives you reassurance that we are actively working to assist you.
Team FunnyFuzzy
LB
Lorraine B.
I ordered 2 items on 17th April 2026…
I ordered 2 items on 17th April 2026 was informed the deliver was 2 weeks, have not received the items, I have emailed on 4 separate occasions requesting an update on my order but with no response.
Response from FUNNYFUZZYMay 17, 2026
Hi Lorraine,
We’re truly sorry to hear about the experience you’ve had, and we sincerely appreciate you taking the time to reach out to us.
Please rest assured that your package is currently in transit and actively on its way to you. We have also emailed you with the latest update regarding your order.
We completely understand how frustrating delays can be, and we want to assure you that our team is closely monitoring the shipment to ensure it arrives as soon as possible.
If you have any further questions or need additional assistance, please feel free to contact us anytime at [email protected]
Our team is available 24/7 and always happy to help.
Team FunnyFuzzy
AJ
Alex J.
Sent several emails chasing delivery
Sent several emails chasing delivery , no answer so have now taken claim up with credit card.
Avoid this company like the plague.
Response from FUNNYFUZZYMay 17, 2026
Hi Alex,
Thank you for getting in touch and sharing your experience with us. We’re sorry to hear that things didn’t go as smoothly as expected, but we’re happy to know that the matter has now been fully resolved.
Our team has already reached out via email with more information and next steps. We truly appreciate your patience and understanding while we worked to sort everything out.
If you need any further help or have other concerns, please don’t hesitate to contact us anytime at [email protected] we’re always here and ready to assist.
Thank you for your continued support.
Team FunnyFuzzy
AK
Aurelia K.
Délai de livraison non respecté et…
Délai de livraison non respecté et malgré plusieurs mails, aucune réponse mise a part des mails génériques !
Response from FUNNYFUZZYMay 14, 2026
Bonjour Aurélia,
Merci de nous avoir fait part de vos commentaires.
Nous vous prions de bien vouloir accepter nos excuses pour le retard de livraison de votre commande. Nous comprenons parfaitement votre frustration lorsqu'une livraison n'arrive pas comme prévu et nous vous remercions sincèrement de votre patience pendant que nous réglions ce problème.
Nous sommes ravis d'apprendre que le problème est désormais résolu. Notre équipe vous a également envoyé un courriel de suivi contenant des informations complémentaires pour vous aider davantage.
Si vous avez des questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter à l'adresse [email protected]
Notre équipe est disponible 24h/24 et 7j/7 et toujours heureuse de vous aider.
Merci encore pour votre patience et votre soutien.
L'équipe FunnyFuzzy
JO
Joan
All products are wonderful
All products are wonderful. Super pet friendly and excellent quality. We love all items purchased so far. The couch covers are amazing. The secret heart toys are beyond precious. Keep up the good work.
I am giving 4 stars because it takes so long to receive orders.
