FullyReviews of fully.com

I ordered two Fully Jarvis bamboo standing desks on 4 April 2022. I chose these desks because while they were more expensive than others, they looked like good quality, and the website said they would arrive faster than comparable ones on the market (i.e. shipping within 5 - 10 business days of ordering, delivery to the UK within 3 - 4 business days of that), and I needed the desks quickly. Only after ordering did I receive an email saying that nothing would be happening until 11 April 2022. Eventually, the desks were dispatched. They were not however sent as one or two packages, but instead as NINE separate items. Over the past three weeks, items have been randomly arriving at my home (Fedex does not contact you to say something is coming). Two items however had a notice on the tracking details “Clearance delay: Description provided is insufficient to classify commodity. Recommended action: Shipper or Importer must provide a more detailed description of goods." Fully had therefore not provided the correct paperwork. After many, many emails back and forward, Fully finally confirmed that they had now sent the correct paperwork. One of those two items has since been delivered. Three of the nine are however still outstanding over five weeks after ordering. As I have been able to get no response whatsoever from Fully, I reached out to Fedex directly who have said they have no idea when they will be delivered. To make matters much worse, I arrived home from work to a bill in the mail from Fedex for £97 of import duties. This is despite the Fully website saying “For individuals living on UK mainland, we will ship out your order with Incoterms 'Delivered Duty Paid' (DDP), which means that we take on all Customs fees.” Clearly, this bill should never have been issued and is not for the customer to pay. I have emailed Fully repeatedly asking for these issues to be sorted and have had no response whatsoever for five days now. I have recently moved house and have ordered many items of furniture online from different companies and all deliveries have been seamless other than this experience. Now, over five weeks later, I am still without the desks and stuck with a bill for almost £100. I urge people not to order from this company. If I had not already received some items, I would think it was a scam.

Fully doesn’t deliver!! This company is let down by its delivery service (at least in the UK). I’m sure that Fully products are as good as the many positive reviews say. Unfortunately, actually receiving the items you’ve ordered seems to be a big problem if you live in the United Kingdom. 22 days after ordering, a half of my shipment is stuck somewhere in the system and all Fully can tell me is that it will be resolved in between 1 and 3 business days. This is not very reassuring, since they told me exactly the same thing last week As Fully and the delivery company cannot commit to a delivery date, I have no option but to cancel my order and look for someone who can actually supply a desk. A very disappointing process.

Bonjour, J'ai commandé un bureau Fully de 160x80 en bambou avec les pieds en 3 parties, la commande haut-bas avec mémoire, en supplément j'ai pris le bac tiroir sans coussin. Jusqu'à la commande tout c'est bien passé, j'ai du attendre 7 jours pour être livré. La livraison s'est passé en 2 phases. La première phase (jeudi), j'ai tout reçu sauf la tablette en bambou de 160x80 ( --> pas possible de commencer le montage). La deuxième phase s'est passé le lendemain (vendredi), je reçois la tablette. Comme toute la commande est là (vendredi), je décide de retirer l'ancien bureau et de commencer à monter le Jarvis. Le montage se passe bien jusqu'à la dernière étape, il manquait dans la boîte, le clavier de commande pour lever et descendre le bureau. J'avais bien reçu la boite mais elle était vide (peut être parce que j'ai pris l'option avec mémoire --> ils ont retiré le clavier standard mais n'ont pas remis celui avec l'option mémoire). Le lundi, je contacte le service support par téléphone (ils répondent rapidement). Le premier jour, la personne s'excuse du problème et fait le nécessaire pour m'envoyer au plus vite le clavier de commande. La personne me dit que je vais recevoir un numéro de tracking pour cet envoi. Le lendemain (mardi) pas de numéro de tracking, je rappelle le support et même refrain (on est désolé, vous devez comprendre que le plus rapide sera 3 jours d'attente, veuillez patienter, on ne sait rien faire de plus). Super, ce qui m'énerve, c'est que je suis avec un bureau qui coûte plus cher que leur concurrent (qui ont les mêmes avantages/inconvénients). Je fais du télétravail et je dois travailler depuis 3 jours avec un bureau qui a une tablette qui est à 60cm du sol. Je commence déjà à avoir mal au dos après ces 2 jours. Je ne peux pas croire qu'aujourd'hui il n'est pas possible de livrer pour le lendemain, le clavier de commande. J'habite en belgique et il y a un centre Fully en Belgique. Ils devraient pouvoir solutionner mon problème plus rapidement, en envoyant un clavier de commande standard (en attendant d'avoir celui avec mémoire) Quand on voit les vidéos de Fully et des youtubers, le FULLY JARVIS est magnifique mais après la commande, c'est tout une autre histoire. Pour le moment je suis très déçu d'avoir acheté ce bureau à plus de 850 euro (pour devoir travailler à 60 cm du sol). Je pensais pouvoir être debout pour me sentir mieux et le résultat c'est que je suis en train d'avoir mal au dos! @Fully: Merci d'avoir répondu mais il suffit de voir l'historique de suivi des colis et vous verrez que Fedex n'est pas responsable. Vous faîtes des reproches à Fedex mais ils ne sont pas responsable des problèmes que j'ai signalé dans mon évaluation.

Please use a different delivery partner. TNT are terrible! All other delivery companies have been able to find me with no issue. And they cannot even call me to help them

I've ordered a fully desk about two weeks ago now and shipping has been a nightmare. Some of it arrived, the rest got stuck in shipping tracking hell. They use TNT for shipping and I don't know why but they seem extremely incompetent and unprofessional. They told me multiple times various excuses and that it would "arrive tomorrow" but it kept not arriving, or I would only receive part of the shipment but not all. Finally, the last part of the shipment didn't get any update for 2 weeks and TNT opened a "case" only to close it soon after saying they can't provide an ETA. No idea if they still intend to deliver the parcel or if it's lost. It's just in limbo. Fully then sent another desk top (no idea if they asked TNT to return the first one or what?), which seems to be starting to be stuck in shipping hell too (tracking not updating in days, and still hasn't left its original country). So the shipping isn't technically their fault, but choosing to work with such a horrible shipping provider is their fault. And looking at all the other reviews, my case is not the exception but seems to be the norm. I would excuse bad/slow shipping for cheap things, but how they can choose to ship orders in the £500-1000 range (which is a lot of money) like that is beyond me. When I spend that much money, I want to make sure what I paid for is being carefully sent out and doesn't get randomly lost somewhere.

(i) Unilaterally cancelled my order, so I had to re-order (at a higher price). Would not honour the lower original price. (ii) Late delivery. (Approximately a month after the original order) (iii) Desk faulty – the left hand column collapsed, causing four figures worth of damages. It now no longer works – the left side slowly drops. (iv) Customer service – slow, unable to provide clear communications when they do eventually answer, they ignores key questions, and - despite repeated chasers – have in over a month since I reported the desk as having failed yet to replace (or even dispatch a replacement of) the faulty frame, or provide a refund, or any damages. Given their continued failure to constructively engage in a timely fashion (they’ve had a month to address this), I am now preparing legal action against Fully for (a) replacement/refund of the faulty desk under the Consumer Rights Act and (b) for damages caused by the faulty desk under the Consumer Protection Act 1987 and/or for damages for negligence.

As others reviews here say, expect delays and NO information regarding your shipment, at least in the UK. Their chat option on the UK website is "unavailable" and good luck reaching them on the phone line. If you're lucky they keep referring you to TNT (delivery company) and TNT will refer you to Fully, playing an everlasting game of frustration for you.

This company is let down by its delivery service (at least in the UK). I’m sure that Fully products are as good as the many positive reviews say. Unfortunately, actually receiving the items you’ve ordered seems to be a big problem if you live in the United Kingdom. 20 days after ordering, a quarter of my shipment is stuck somewhere in the TNT system and all Fully can tell me is that it will be resolved in between 1 and 3 business days. This is not very reassuring, since they told me exactly the same thing 8 days ago! The US support team, reachable via Twitter, is quick to respond, but they cannot do much. The EU support desk just sends out the same meaningless stock replies. As Fully (and/or TNT UK) cannot commit to a delivery date, I have no option but to cancel my order and look for someone who can actually supply a desk. A very disappointing experience.