FullyReviews of fully.com

We are in the midst of a global pandemic and people are complaining that a company that is selling one of the most sought after home office items is experiencing minor delays due to unprecedented restrictions/working conditions. Some calm and understanding is needed. I ordered my desk knowing that this would not be the smooth experience that I would be used to from a company and I'm sure Fully would also like to be able to provide the same level of customer service as they had done before the pandemic, but, like everything else, we have to accept that there is a new normal. I placed my order and my desk was dispatched within the timeframe quoted when ordering. Unfortunately, either due to an order error(by me), an issue caused by my corporate PC's hatred of tracking/cookies, or perhaps a website error, I was going to receive the wrong surge protector. I contacted Fully immediately knowing that this would not be a priority issue as the desk and additional functional items in the order were correct. The expected timeframe for a response was 3-5 days, a bit longer than normal but still acceptable. 3 days after my email, I received a response from a great customer service agent called Jolien. They advised me that when I received my order, I should let them know what surge protector I received and if it was indeed incorrect, they would replace it with the correct one! I'm happy to say although I received the incorrect surge protector, the correct one is now on its way to me thanks to the great support I received. Living in Ireland during the pandemic and at the start of 2021 (post Brexit) has meant issue with logistics are not uncommon as the UK was a land bridge between Ireland and the EU. I am sure those in the UK will experience similar logistic issues across the board as they are no longer an EU country. Unfortunately the courier only delivered part of my order on the due date. The rest of the order was delivered over the following days! This was most definitely a shipping issue as all boxes were time/date stamped with the same time when handed from Fully to the courier. I reminded myself that we are living through a global pandemic and Brexit and sent an email to Jolien. Jolien who followed up with the courier, even though this was not an issue created by Fully, and was able to give me timeframes on the delivery of all my packages! This was very helpful again and in my view above and beyond expectations! Now I am standing at my desk, wondering how on earth I lasted without it for so long. The contoured bamboo desktop is gorgeous, the structure is solid, the cable management trays have hidden all my unsightly wires and the dual arms keep my screen and laptop raised at the perfect height that is easily adjustable leaving me with a lovely clean, decluttered desktop! If you are on the fence about this product you need fully embrace it, it is one of the best decisions I have ever made! A great product backed up by great service even in these difficult times!

My desk was faulty, I did not get a response for several days and was worried what would happen. I wrote a review expressing my disappointment. Now I am updating this review, to give a full account after the matter has concluded. The team at fully were delayed due to the high promotional activity in November and staff shortages because of Covid-19. However, once they got in touch, the service was excellent and they demonstrated integrity and genuine care in their response to the issue. They made it easy to confirm the fault and sent a replacement part without any fuss. Many companies provide good service when everything goes to plan but I have not experienced many who have listened, done the right thing and genuinely cared about fixing something when there is a problem. I'm sure this will sound familiar to a few people... The last time I can recall being this delighted in such a situation was with Amazon. The desk works beautifully now, so I am not only relieved but delighted with my purchase.

Outstanding customer service! I ordered a standing desk in November and had to make a last minute change to that order. Customer service was fast and friendly. The standing desk I purchased [Jarvis] is top-notch, well-crafted and stable. I had a return an accessory on my order and they refunded the money and told me to keep or donate the accessory to keep their carbon footprint small. That's awesome. Great company, great standing desk, great experience. Buy with confidence, these folks are the real deal.