FullyReviews of fully.com

Ordered a table, was informed the order will be sent in 6 parcels, just 4 arrived, the rest has not yet been delivered. It is still stuck in Paris according to FedEx. No communication from Fully, no response on emails or support tickets. This is a poor service, I spent 1000+ EUR for the table.

The delivery and customer service is among the worst I've ever had. I don't know how fully has a good reputation for customer service. First table top arrived damaged. It took a full month for the replacement to arrive! This is with constant chasing of when they're going to ship, it being stuck in customs, forward information to customs. They state that you can swap the table top, but you have to pay for a new one and wait for the old one to be shipped back to Belgium before they will start the refund. They constantly give stock responses and don't action things that they say they will. To top it off, I receive a duty tax invoice from FedEx, something that Fully claim they have sorted. They actually refunded me for the tax invoice but didn't mention what it actually was. I thought it was a partial refund for the terrible experience but was in fact for the duty tax. Not knowing I didn't pay the duty tax and received reminder letters.

Terrible service. Their shipment was delayed by almost a month with no real help on what the status was. I had to pay VAT and custom charges to Fedex and then it was impossible to get their customer service to refund the right amount. Avoid like the plague.

This company is a scam. 1. Have been chasing them since 16 May due to a faulty desk. They told me to unplug it & check the loose wires. Then they disappeared and no longer reply to my emails 2. They censor reviews on their website. They refused to publish my 1 star review. Judging by the fact that their Trustpilot score is 2.5 vs website score of 4.5 - I am not the only bad review that gets censored out. Please avoid this company if you don't like wasting time and money.

RUN RUN RUN FROM THIS SO CALLED COMPANY What I ordered was not what I received. I e mailed them and after waiting 3 days for a reply I realize now they have no intention of answering me or doing anything to make things right,even though they say they are a fair and honest family business(THAT IS A JOKE JUST LIKE THEY ARE) It appears to me that as soon as they get your hard earned money,you are forgotten in my opinion and from what I have read, this is common practice AND THAT MY FRIEND IS TOTAL BS!!!! They have both my phone number and e mail address and have done diddly squat. Do not order anything from this so called company because what they do, in my opinion, should be considered criminal. BUYER BEWARE BUYER BEWARE BUYER BEWARE!!!!! They finally got back to me,AND GET THIS THIS,THEY GIVE ME A LADIES NAME AND ADDRESS IN CHINA AND TELL ME TO SEND THE ITEM (THAT THEY GOT WRONG) BACK TO HER IN CHINA AT MY OWN EXPENSE!!! WHAT KIND OF A BS SCAM IS THIS COMPANY?STAY AWAY FROM FULLY NEEDED UNLESS YOU LIKE GETTING RIPPED OFF!!!!!!

Got the desk after few weeks, assembled it, but it does not work: it does not go all the way up. Rang customer hotline and a very cheerful guy told that “it happens all the time” (??!!} and that “there could be so many things wrong”. He gave me an email to send me pics of the desk to. Two days and several follow up emails later, nobody has responded. Posting this here in the hope that someone will come back to me.

Terrible service and experience! I have not been disappointed like this for a while. I have received two different boxes of furniture on two different days. Other delayed deliveries have been in transit for ages. Customer Service has offered very little help and in fact encouraged me to keep checking on my delivery for them (so I paid my money and now I have been given a task to invest my precious time in checking my delivery that hardly ever changes). Two days ago I asked for all the deliveries to be cancelled and a full refund and heard nothing back yet. Terrible experience so far. Would not recommend to anyone.

Fully: do you actually care about your customers and the experience they have? It doesn’t matter how good your product is if your delivery partner is a rubbish as FedEx have been. They were supposed to deliver yesterday, I waited in all day and nothing. The same thing has happened today. This is simply unacceptable, you need to choose a reliable delivery service. Reading through the other reviews I’m really now seriously doubting that this order will even arrive at all. Please sort this out, it’s incredibly stressful!