Marc
Exceeded my (biased) expectation
Given all the recent negative feedback on Trustpilot, I was a bit sceptical if I should buy a Jarvis desk from Fully or not. In the end, I decided to go for it, but with the expectation of a much longer delivery time as advertised. What can I say – no, they didn't ship within the stated 1-2 business days but it was shipped on business day 3. It's also probably worth mentioning that I've ordered just before Easter which might have caused some delays. The shipment was then carried out by TNT within 4 days (over the weekend though!). All four boxes (tabletop, 2 boxes for the frame, and cable tray) arrived together in one delivery. It took me around 45 minutes to put the table up myself. Instructions were clear. Just watch out – there are additional screws in the tabletop box. There were no scratches on any of the frame pieces and the tabletop is in a great condition, too. It looks like Fully has improved a lot over the last weeks and I'm really glad I gave it a try despite the negative feedback!
Response from FullyApr 12, 2021
We are thankful that you decided to give us a try, Marc! Our team has been working hard to make the shipping and delivery process is smooth and hassle-free for our valued customers. It is wonderful that your order arrived in great condition 7 days after it was placed. That is exactly the experience we strive to provide and we are overjoyed to exceed your expectations. We appreciate you taking the time to share because at the end of the day, we want to enhance people's lives by changing the way they are able to engage during the work week. We are happy to hear we hit the mark. Keep living fully!




