FullyReviews of fully.com

I ordered a desk from Fully on 19th January. After querying where my order is I find out that the desktop is out of stock and the company cannot give me an expected dispatch date but that it will be at least the end of March! There was no message to suggest this when I ordered and paid for the desk. This is a company that seems to pride itself on fast dispatch times. They have apologised “ for any inconvenience “. Of course it’s an inconvenience. When can I expect my desk?

I purchased their powered grommet cover and the usb ports stopped working after a little over a year of light use (their warranty is only for one year). From their product page, this was a common problem this product has and previous buyers were encouraged to contact their customer service even if their warranty has passed - after all they claimed to have their customers' backs. I took the chance and contacted their CS just so they can tell me to repurchase the item at its current sale price (which I was very much "in luck" for). I left a review expressing my disappointment in Fully's lack of support and poor quality product on their website, which got removed shortly after.

El pasado 10 de diciembre me llegó un escritorio de Fully, el 'Jarvis Laminate Standing Desk', de más de 600 €, con todo el embalaje destrozado, como si se hubiese mojado, y dando toda la sensación de que me habían enviado un producto de segunda-mano. El transportista de SEUR, de hecho, me dijo que le daba "vergüenza" entregarme el producto en ese estado. Nada más recibirlo "contacté" con Fully. Pongo ese contacté entre comillas porque tuve que llamar a un servicio técnico que es casi imposible que te coja el teléfono, que no te atienden en tu idioma y que no tienen, por ejemplo, un servicio de chat. Tuve que abrir un ticket por correo y tardaron más de una semana en contestarme, sin hacerse en absoluto cargo del estado del envío y sin garantizarme en ningún momento que el producto que me habían enviado fuese nuevo. 3 correos / tickets más tarde he desistido de intentar que se hagan cargo, lo único que hacen es darme largas, y además tardan un montón en responder. No recomiendo en absoluto comprar con esta marca. No te dan ninguna garantía, los envíos tardan muchísimo (en mi caso 2 semanas) y son una chapuza. La mesa está bien -sin ser nada del otro mundo-, aunque en mi caso se quedan todas las huellas en el tablero, la superficie es súper sucia. Muy mala experiencia con ellos. No le compréis nada a Fully.

Bought an Alani chair. The chair came broken. The seat depth does not work and whenever I move, the entire chair moves with me. It's really annoying and I think the locking mechanism in the seat depth broke so its not staying in place.

Totally disheartening experience after using fully in the past and it appears the quality of customer service has completely tanked. I have previously purchased an uprated sit/stand desk, monitor arm, power gromet in the past to the total of nearly £1k My previous experience and the quality of the goods was acceptable. Recently I have purchsed a dual monitor arm with laptop tray. In short, the quality was appalling. VESA mounts made of cheap plastic, poorly thought out design, laptop tray has shockingly short reach, plastic covers have weak retention mechanism, rubber pads not aligned correctly, laptop tray side arms block ports and so on. Overall barely fit for purpose and not worth the price tag. I sent fully a detailed breakdown of each issue and requested support / fixes / considerations. The reply was utterly disheartening. Nothing could be done. Deal with it! In spite of the poor response I was offered a refund of £50 which has yet to materialise (over a month since that email) and when I followed up requesting a status of the refund I was told fully are too busy and I will just have to sit back and wait. They're too busy dealing wtih black friday sales! So they can look after new customers but not existing ones who've spent over £1k. My last communications were back in November!! Suggestions and requests for support fall into the void and offers for refunds will be actioned when fully can be bothered to get to them. So if you're considering these trustpilot reviews in light of making a purchase from fully, find another manufacturer and save yourself the hassle. You won't be looked after. Your feedback won't be actioned and good luck if they offer you any type of refund. You will never see it.

Desk lastest a few months, completely non-functional none. Zero customer service. Total waste of money.

Let me start by saying i am not one to make bad reviews at all. I tend to understand that are challenges in any supply chain given my professional activity but this my customer experience has been terrible so far to be completely honest it needs to reach the organization at a higher level. 10 working days later after making my purchase (Sep 13) still no input or information. Having ordered a 2 stage desk setup and realizing it will not go as low as i wanted due to the casters, i contacted support which told me the order could not be canceled as it was already out of the door( this was less than 24H after realizing my mistake), Support recommended i returned the desk legs and y shared a link i couldn't order from, so i ordered a second complete desk with the 3 stage frame, on the principle i could return it upon receiving it. 7 working days later no sign nor response to my emails so i called again and spoke with a gentleman that said the first order cancelled on the system, but the 3 stage frame was stuck in the warehouse and he asked it to be shipped via DHL express and would confirm both the cancelation and share a tracking number asap. Now midway through the 4th working day, since speaking with the above gentleman, still no information nor any reply to my email follow ups asking for an update, and on the waiting line for 1H trying to speak with someone not knowing anything about the nearly £1,000 spend, without receiving a refund on my 1st order and dead in the sea, as i can't seem to be able to get hold fully nor i seem to be entitled to the minimum level of decency and have my multiple emails replied to. Absolutely shocking customer experience and journey! October 5th update - Still waiting for that phone call...Consistent at least!

The customer service is so bad. I ordered a desk well over a week ago and all parts were supposed to ship in 1 - 3 business days. I only got two but no tracking order or information about the third. ANY TIME I try to call customer support the message says there's no one available and call back later. Emails are supposed to be responded to in 1 - 3 days but I haven't gotten anything EXCEPT an email asking how me to rate the support (that I haven't received). I even reached out to them on Twitter and, while at least they responded, gave me inaccurate delivery information and no tracking #. I'll give this a couple more days but then I'm going to report this to the Better Business Bureau. This is the absolute worst service and this desk is not cheap.