FullyReviews of fully.com

Amazing quality, and amazing customer service!

Thank to Jolien I had a good experience eventually. Thank you! _____

I purchased a Jarvis standing desk from Fully on a Sunday and it was delivered four days later, on the Thusday. Not bad for Belgium to the UK, especially in these times. No extra customs duties, all included. Assembly took me about an hour and a half. As suggested I laid the desktop on its face on a soft surface. The bed in the room that the desk is to operate was ideal for this. The instructions are detailed but very easy to follow. I encountered a problem when the desk was righted and ready to go. No power, nothing at all. So I contacted Fully via the chat option; within one minute a gentleman by the name of Aiko had replied and started to help me. Unfortunately we kept losing connection, so I called the contact no. A very helpful lady tried to get to the bottom of the problem and before not too long had elapsed she had diagnosed I was using the wrong power cable. A continental two-pin power cable is sent, along with a UK power cable - which I had mislaid! All-in-all I am delighted with the smart, smooth-operating desk and the excellent back up service from Fully.

Excellent customer service and build quality. The assembly instructions were also good. The unit arrived ahead of time. Hassle free easy returns.

After recent back surgery, I decided to purchase a standing desk to help protect my back going forward. After speaking with a few office furniture companies I eventually landed on the Fully.com website. I was able to get the size & shape desk I wanted (2m X 1.6m l-shaped) to replace my existing Ikea desk set-up for significantly cheaper than the other quotes I received. The ordering process was very simple and the online chat support answered a few questions I had before I placed the order. Desk and accessories shipped within 2 days of order, but here is where the story was not as good. TNT took 2 weeks to ship the desk from Belgium to Ireland after it seems to bounce the packages back and forth from Belgium to Holland and France. The packaging on the main desktop was slightly damaged, but no damage whatsoever to the desktop. Onto the desk itself. I cannot rate this desk highly enough. Very solid build quality. The total weight of the 2 boxes containing the desk frame was almost 80Kg. Assembly instructions contained in the box are very easy to follow and the desk can very easily be built by 1 person, however, with the l-shaped desks, I would advise at least 1 other person to help turn it upright and place it into position. Don't make the mistake I made, ensure that you have plenty of room to turn the desk upright (I had to tweak the final assembly due to a radiator being in the way). The operation of the desk is very smooth and quiet. You get a bare ripple on the surface of a cup of coffee when the desk is raising or lowering. The additional bracing on the l-shaped desk makes the desk very sturdy and also acts as a nice footrest. Due to some of the power bricks I have for my devices, I purchased the cable management trays instead of the wire management trays. 3 of these trays will fit across the entire width of the 2m desk and for me hide all of my cables and power bricks perfectly. I had purchased an additional tray but as this was not needed I returned it and obtained a full refund. Speaking with online support this process was very simple. The only thing I would say is that a few more adhesive cable mounts would be handy, for me 10 were not enough. I would definitely recommend the Fully.com desk range to anyone considering purchasing a standing desk.

We bought one of their desks at the end of last year. Despite the lockdown and Brexit, we got everything we had asked for. We had a few issues with deliveries which were not their fault but they supported us throughout the whole process including contacting the couriers themselves. We're very happy with the item we purchased and the ongoing customer support we received even after we had received our items.

Excellent company and products. I bought one of their desks and a chair - a big splurge, they're fancier than the rest of my furniture. Ran into a problem with one of the controllers on the desk and they helped resolve it really quickly. Bunch of friends have the same office setup and pretty much everyone has been happy with it.

I order a desk from them just after Brexit so there was a bit of a delay, but they did their best to keep me informed as to what was happening. Then when there is was an issue with the duty payments they were able to sort the problem out quickly for me and I didn't have to pay a thing! Very nice and would recommend to a friend.