FullyReviews of fully.com

Have been trying to reach out to their customer support for a week now and there is literally no response. What kind of a company can operate with no customer response?! I'll be disputing my money

I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

I have a 1 month old desk which has stopped working ie doesn't go up or down. Tried to call multiple times. In vain. Emailed and got 1 reply then radio silence. My desk is stuck at a weird height which makes it extremely difficult for me to work on it and very uncomfortable. I'm so dissapointed as I love the desk but customer service so far has been very bad.

I had a problem with my fully Jarvis desk and customer service was able to send me a replacement top under warranty. I greatly appreciated the excellent customer service and left a 5 star review. Unfortunately, the replacement top arrived damaged. I have sent multiple emails and completed the online customer service request form, but have not received any response for over a week. Very disappointing. Would appreciate if someone would contact me to resolve the issue.

I placed an online order for a Fully Jarvis stand only on Sunday afternoon. I quickly realized that I had ordered the wrong item and wrote to customer support, tried calling the provided customer support number and waited until monday morning when Chat support was available. I chatted with Jessica, who told me quickly that my order was already being prepped for shipment. When i expressed it had been less than 24 hours and i needed the order to be canceled, she ensured that it was canceled and that I would receive a refund in 5-7 business days. Today, tuesday, less than 48hr from placing my order, I received a notification that my order was out for delivery. I immediately tried to contact Fully via Phone and Chat support options - both were completely unavailable. The phone line doesn't ring, instead a message stating "no support agents are currently available to take your call, please call back later" the website's support section has removed the chat support link that I used yesterday, although it says support is available from 9am-4pm PST M-F. I've tried contacting multiple times throughout the day, with the same non responsive results. Where are your employees?! The product was dropped off on my doorstep, while I'm not home to receive the package, making things even further complicated. Understaffed, incompetence or whatever the case may be - this is extremely unprofessional and I feel I've not only wasted my time but I've lost faith in a local business that I wanted to support.

I recently ordered a desk from Fully for my CEO's office in another country. However, the entire process was a complete disaster from start to finish. I received two boxes with no clear indication that they were not complete, and only after shipping them out did I receive another package a week later that contained another part of the table. When I reached out to Fully's customer service for help (spoke with Emma), they were completely unresponsive and unhelpful. It's clear that they don't care about their customers and are only interested in making sales. I would strongly advise against purchasing from Fully if you value good customer service and a hassle-free experience. They are fine until you have an issue, but once you do, don't expect any help or support.

My colleague and I recently purchased several standing desks for our office in New York. We're a repeat customer of Fully, and have worked with the same two representatives each time we've purchased Fully products. Amongst other hiccups with our most recent order, one of the desks came with a broken motor. The third-party installer who installed the desks on Friday, 2/24, told us a replacement motor would be sent, and that we could expect it early this week. Friday evening after the install, our sales rep followed up via email to see how the delivery went and to express that they were there for us should we need anything else. Since then, we've followed up SIX times via return email to both reps without response. We've called their office and direct lines, leaving voicemails without response. We've also emailed Fully's customer support email, and waited on hold with their general corporate line, only to be disconnected after waiting on hold for half an hour. Our main issue now is that we have a desk that is set to 24" in height, and is therefore out of commission until we can get a replacement motor. This small piece of equipment is now displacing a new employee, and delaying a larger office buildout. Posting here in an effort to get a response, as we've had nothing but radio silence from our Fully representatives for almost a week. We will not be purchasing from Fully again.

I’ve literally been waiting over a month for a refund because I didn’t get my item. They even started by making me wait 4 days and even longer since. I should have looked at this site before ordering instead of their website reviews. They even asked me to trust my signature on a non-receive form to show I didn’t sign for anything and it shows that. I also have no past delivery on my dpd account or any dpd updates since before that “delivery” day. I feel so messed around. They have taken my trust my time and my money. They haven’t even replied to me in a month with any apology or refund as promised. Why did I send that form trusting my signature too just to be ignored. You’ve time to falsely say delivered when I try get support yet you can’t reply with apology or refund to me. This is such a horrible company. I’m so stressed and out of pocket.Updated this March 24th, still not resolved. They reply they want to resolve on reviews and then don’t. Stay away from this company if you want good customer service and to not be left out of pocket even two months later.