FullyReviews of fully.com

Excellent experience, the customer support was great

A nice desk, there was a box missing but they solved it quickly and with a very personal service

I purchased a Jarvis Desk with 60x27" 3/4"-thick natural color bamboo top, indigo color frame, memory control. Based on the desktop size, the frame was configured wide with long feet, 3-stage lifting columns, extended range controller. At the time of my purchase, all items were on a 15% sale and there was a 5% signup coupon, so don't pay full price. Items shipped out within 1-2bd and final box arrived about a week later via FedEx Ground (two boxes of frame were cross country, top was much closer). The top box had major tears in the cardboard, but inner stryrofoam around edges and plastic wrap seemed intact. There were two scratches on the front side of the top (looks like an M written against the edge), I did not complain about this as I didn't think it would be worth the hassle of putting it together twice if a new top was sent. I thought they packaged it very well, so that is the carrier's fault anyway. Jarvis frames are all of configureable size to match the desktop, even if ordered together with a Fully branded top. However, this did not actually make the assembly much harder and I suspect it would be done for shipping space reasons even if only one top was supported. Assembly does take some time, but was not as bad as I expected after reading other reviews. The instructions included in the box are slightly different than the PDF online, which has written descriptions in addition to pictures and may be easier to follow. However, the steps themselves seemed to be the same. Note that Bamboo tops use black machine screws and others use the silver ones (all Fully tops come with metal machine screw threads, regular wood screws are included for third-party tops), but they fed the bags of screws into the machine wrong and the instructions on the bag were backwards about which to use. They already knew about the issue and immediately confirmed that the manual, not the bags, were correct when I called. The top itself actually came with two more bags of the black screws, which had the same thread size but slightly different length and heads than the ones in the frame box. I used the black ones in the frame box and had no issues. It's definitely possible to assemble it yourself, but you definitely need a second person to flip it over. Trying to do that yourself would be very difficult due to the center of gravity and would but weight on parts that shouldn't have it. I was very impressed with the overall stability and quality of the product. While some reviews mention that a company called Jiefang in China makes the actual actuators/electronics, this is not like your typical Amazon/Alibaba imported product. All pieces were carefully cut and fit nicely together, and they are backed by a 15-year warranty. The packaging was very thoughtful and efficient. The frame is made of a solid and heavy metal, and the paint job is very well done. The finish is smooth and consistent on all sides. I really like the Indigo color, which is blue with a hint of purple. I also liked the look of the Sage color online, but they don't seem to sell that color frame together with the bamboo top. I guess you could order separately if you want that one. There's also an option with just a clear coat that would be great for a modern space too. The cables are really long, so you will need to use the provided cable holders or a cable tray to organize them. I didn't love the idea of sticking the cable holders onto the metal in case I change how I want them later, but if you don't use them your legs will hit the dangling cords. I did not observe any shaking or wiggling of the desk at a sitting height. There is a bit of wiggle at max height, but the desk still feels extremely solid even if you lean on the desktop. The feet will slide on my vinyl floor, but only if pushed hard. Leaning on the desk top with your arms will not move it, leaning against the side with your body would. The feet also have leveling discs, which can be replaced with casters. The metal and rubber discs felt strong, unlike other furniture I have bought which has cheap plastic discs that break off easily. Overall, I purchased this desk for two main reasons--being 6'3", I can't stand desks with anything that blocks your legs from going all the way under and past the desk, and I was tired of trying to figure out what desk height was best. This is a big, professional, and modern looking desk that meets those two essentials for me. The standing feature was just an extra bonus for me. I am definitely satisfied with the purchase.

There was a technical problem with receiving the track and trace code. Luckily everything was still delivered on time. Response time by email is slow, but calling them did the trick. A couple times they didn't pick up the phone, but they were reachable during office hours. Once I called and connected with someone from customer service they assured me everything was already in transit. I actually received 1/3 of the packages a couple hours later, the other 2 arrived today. Assembling the desk was easy with the instruction manual AND video. All in all a great experience for a fair price. I will definitely reccommend this desk to others!

excellent customer support - english-speaking only, but very competent and helpful. delivery to Germany via DPD - took a little bit longer than stated on fully's website. ordered the fully jarvis desk, quality is EXCELLENT - video tutorial on their website was very useful for screwing everything together.

Great product as advertized and great customer service.

Amazing desk, great quality and fast delivery! Happy with their service

Absolutely love my Jarvis desk, literally use it every day. I had a missing piece in my box and customer service immediately send a replacement without asking questions. Great service.