Fully makes and sells office furniture that is beautiful, well-built, and designed to create a healthy, supportive workplace where everyone can feel and do their best. Keep you body moving with our standing desks, ergonomic chairs and matching accessories so you can work and live more fully.
Fully (fully.com) has 197 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
fully.com
Website
fully.com
Category
Office Space & Supplies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: November 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The delivery took 3 weeks, this is way to much for the price we pay. Although the staff was nice and helpful. The desk is good too.
Response from FullyApr 12, 2021
Thank you for bearing with us through the delivery process, Arthur! We extend our sincere apologies that it took longer than intended for you to receive your order. We appreciate you working with our stellar Europe support team who helped make things right. Now that your standing desk is up and running, we hope you agree the enhanced work flow was worth the wait. Please don't hesitate to let us know if there is any further support we can offer, big or small. We want to make sure you are completely satisfied.
AL
Alessandro
Good product, troublesome delivery, okay customer service
I am editing my previous review, as I have finally got to built the Jarvis desk I had ordered from them.
The desk is solid and well-built. Some small details could still be improved, for example internal cable routing would make it look nicer. Also, the headset is a bit flimsy when screwed into the board.
As I wrote in my previous review, the delivery was very troublesome though. The desk comes in a 4-piece shipment, one of which got stuck at the UK customs for days. I understand Fully is not _fully_ responsible for that, but they could arrange a UK warehouse, or a 1-piece shipment, or use a different courier, or something else, to please UK customers better. Even when I received all four pieces of the original shipment, a cable (a fundamental part of the build) was missing. Alas, throughout the process it's been hard to reach the customer service (slow email replies and only a full voicemail box when I tried by phone), although when I was able to reach them, they were nice and finally Dora managed to fix all shipment issues.
Four stars for the product itself, two stars for the delivery troubles, three stars for the customer service.
Response from FullyFeb 13, 2021
UPDATE: This review accurately reflects the unforeseen setbacks we encountered due to the Brexit transition. We understand these unexpected challenges negatively impacted the customer. We accept full responsibility for the mistakes that were made and are grateful for the understanding and patience.
At this time, we’re proud to share we have hired many new Specialists for our Customer Care Team to reduce our internal response time to 1-2 business days and we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5 pm. We are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that lengthened our delivery times. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days.
Original Response: We appreciate you sharing these concerns with us, Alessandro! While the new post-Brexit customs process is getting quicker, it is still taking shipments longer than expected to clear customs. Thank you for your patience in receiving the last package of your order. We're glad to know that it arrived via TNT.
We are sorry to hear there has been a delay in receiving support from our team around the missing cables. We will happily ensure you receive this key part of your order so you can finish the assembly process and start enjoying the benefits of your standing desk. Thank you for getting the process started via email and phone.
We'll send a message asking for more details to connect with you further and help turn your experience around.
