FullyFully makes and sells office furniture that is beautiful, well-built, and designed to create a healthy, supportive workplace where everyone can feel and do their best. Keep you body moving with our standing desks, ergonomic chairs and matching accessories so you can work and live more fully.
Fully (fully.com) has 197 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Office Space & Supplies
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Showing 13 reviews with 2 stars · Clear filters
Omar
The product itself felt good while assembling, but the desktop was damaged and I had to send it back. They told me they would send a new one with priority, however I did not receive any mail or message and their customer-service line is closed on a Wednesday, like how?
Anonymous
Desk arrived 4 days late. When it arrived the box was crushed, torn. Parts were missing due to the state the box arrived in. I contacted Fully about this and they said they would ship the screws in 2 business days... As they were initially slow to deliver and it would be 2 days before they even shipped the parts, I decided to pick up replacement screws myself as I needed the desk to work from home. I bought replacement screws based on Fully's own spec in their FAQ section e.g. "The laminate desktop screws are #10-24x5/8" (Phillips head)" and these weren't the right size. The desk looks high quality but I can't review that seeing as Fully still haven't dispatched the replacement screws.
Response from FullyAug 21, 2021
Thank you for letting us know about the multiple issues with your order. As a furniture company that prides itself on being a customer service company first and foremost what you've described does not align with the level of support we aim to provide. You have our sincere apologies for the condition your order arrived in and the delay in shipping the replacement hardware your way. We'd love the opportunity to connect with you further and gather some more information about your experience. Once we have your contact information, a team member will reach out to continue the conversation. Rest assured that we'll work with you to reach a resolution you feel is fair.
Olivier Van B.
Only half of de desk is delivered, and no feedback from support team. I payed too much for too less items.
Response from FullyJul 28, 2021
You can count on us to do what’s right, Olivier. While it is not unusual in multiple package shipments for them to be split in transit and arrive on different business days, our friendly team is here to make sure you have accurate and timely information about all the delivery dates for your order. We will walk with you every step of the way - from placing the order, to delivery, to assembly and beyond. Thank you for sharing this feedback so we can help restore your faith in our team and confidence in your purchase. A team member will reach directly out to offer support.
YASSIN A.
I can't believe that i paid 793 pound on 20 of January since then every few days i was being I touch with one of customer service adviser what ridiculous excuses your order is held by the uk custom really since 20 of January few days back another email from fully saying sorry to hear your order was delivered back to our warehouse omg the most annoying excuses that I ever hear its almost one month and there is no sign of My order neither my money.
Response from FullyFeb 22, 2021
UPDATE: We acknowledge that this review accurately depicts the challenges that arose due the transitionary period of Brexit. We honor and validate this customer's experience and want to express our sincere apologies. We take full responsibility for missing the mark on the shipping timeframe. We’re proud to share that since this review was left, we are now shipping within 1-2 business days, and most orders arrive in 2-3 business days once they’ve left our warehouse, with 99% of all packages are arriving within 5 business days. Original Response: We're so sorry to hear this has been your experience, Yassin. We know we're doing everything we can to navigate the customs situation with shipping from Belgium to the U.K. but the process hasn't always gone as smoothly as we strive for. It is unfortunate delays are causing issues, thanks for hanging in there with us, we're here to support you. We see you've reached out for a refund at this time and we'll be sure someone follows up as soon as possible with the next steps. We appreciate your continued patience with this process!
Alex
I purchased a Bamboo Jarvis standing desk with a few extra accessories and my wife purchased a standing mat. We both had mixed experiences with Fully specifically to do with customer services and delivery in general. The good: - I do really like the desk I received, the quality of the bamboo and the lifting mechanism is excellent - The setup is straight forward by following the videos on their site, I was up and running in 45 mins - Customer services interaction is genuinely apologetic and gernally helpful. However..... The bad: - Customer service response time is painfully slow. On average it takes a week for a reply. I understand that the team is busy and volumes of orders are high but customer service SLA's are very poor. The effect of a slow repsonse is a request to update an order a week before it was due to be shipped was missed. It was then sent out with an appology that it was too late to update however the courier company TnT took another week before it was even collected. In the end delivery took 6 working days. Its now taken a further 3 days to arrange a return collection and 5 days to make it back to the warehouse. The returns are free but it could have been avoided in the first place. Still waiting for a refund but realistic about how long this will take - My wife also ordered a standing mat that was in stock and ready for delivery in 2 -5 days. We were sent a TnT tracking link two days later but the tracking link didn't work. We chased up and got a reply on the 7th day after dispatch. We were told incorrect paperwork was submitted to TnT causing an issue with customs and the order had to be returned to sender. Its now been 11 business days since placing the order and no new tracking details have been provided. The team has been kind enough to offer us a discount which is appreciated but the experience overall hasn't been great In summary the products are excellent but quicker responses to customer service emails would be appreicated considering you can no longer call them up. We have also been given tracking details for TnT on two separate orders which never updated and an issue with customs paper work.
Response from FullyFeb 8, 2021
UPDATE: This review accurately reflects the unexpected challenges and setbacks we encountered due to the Brexit transition. We sincerely apologize for this experience and acknowledge that we missed the mark on the shipping timeframe and providing timely manner support to this customer. At this time, we’re proud to share we have hired many new Specialists for our Customer Care Team to reduce our internal response time to 1-2 business days and we have phones and chat available Monday - Friday, from 9:00 am - 12:30 pm and 1:30 pm - 5 pm. We are now shipping within 1-2 business days, and we’ve ironed out the shipping and customs issues we faced from Brexit that lengthened our delivery times. We’re happy to report that most orders arrive in 2-3 business days once they’ve left our warehouse and 99% of all packages are arriving within 5 business days. Original Response: Sharing your direct insight into your experience with both the good and the challenging aspects of your overall interaction is incredibly valuable feedback, Alex! We’re proud to know you are impressed by the quality, functionality, and ease of the Jarvis assembly process. It’s also lovely to hear both you and your wife are enjoying your Jarvis desks, that’s the goal! Thank you for your time working with our support team. We apologize for the delayed response time and the negative impact it had on you receiving the desk you preferred on time. We understand that being able to reach our team quickly is a critical part of customer service. We are currently doing everything we can to reach the level of service we're known for, which is going above and beyond for our customers! We’re happy to know the items have been returned and the refund is being processed. We've corrected the issue with customs and look forward to your wife receiving the replacement stand mat as soon as possible. You should get an update soon! Thanks again for sharing your concerns with us, Alex. We are grateful for the opportunity to make things right and appreciate your understanding and patience throughout this process!