FullyReviews of fully.com

Haven't received items yet so can't comment on quality yet but the delivery process has been nothing but awful so far. Items were due for delivery 8 days ago but have only received 3 of 4 items so far, courier is inconsistent with their responses with different reps claiming it's stuck in their hub and others claiming it's stuck with customs. Have only just been allowed to open a case with them to get them to investigate but that will take 2 more days for them to do. Can only assume Fully incorrectly processed the paperwork if it is stuck with customs but I haven't had any response yet to my queries with Fully's support team either. This doesn't appear to be the first case of this happening either as other customers have had the same experience.

Nobody can provide answers at this company. For how much customers are paying for your products, there needs to be more transparency other than "the warehouse is busy", "we can't get a hold of the warehouse". Get a grip on your business, or don't be in business. Buyer beware, shipping times provided on the website are false, and don't expect any sort of customer service.

They sent a crappy resin statute in place of a DIY Kit to build a working battery-powered engine. I thought it was an honest mistake and requested they exchange for the correct product. They ignored contacts and refused to provide a Return Merchandise Authorization. They wanted me to pay for the return shipping on their mistake, and according to their return policy, they do not guarantee receipt of returned items. Fraud!

They don’t deserve 1star! Ruined Christmas for my great nephew! Ordered on November 23rd, no item, no refund, no number to call! Scam! Beware! I have emailed 13 times! Do not order from this site!

Customer service totally absent. They barely respond to emails and when they do it's a standard response with no actual help. They do not answer the phone as there is a permanent message telling you to email instead. The web chat is similarly never operational. I still haven't received all of my order after two and a half weeks. Fully are not interested in helping. They use TNT for delivery who are similarly not interested. My latest email from their complaints team tells me they know where the item is but it has not moved in the last six days and they point blank refuse to tell me when it might be delivered. There are many similar reviews of Fully and their awful delivery and customer service – please don't make the same mistake as me and hope they don't happen to you. They will!

I placed an order on the 18th November for 1 of your Jarvis Desks seeing as it's quite highly regarded. I noted that it was to be fulfilled from Belgium and that due to Brexit the wait time was around 8 days, fine. On the 29th November I noticed that the desk had reached the delivery depot nearest to me (this is according to the tracking on their website). My guess at this point was that a date for delivery to my door needed booking which I did online for the 30th. That day came and went, no desk had arrived. I contacted TNT to be told that the consignment had been split up in customs I told TNT I did not want anything delivered until the consignment was all back together. I reached out to Fully's customer services on the 1st December to find out what was going on. Allegedly one part was stuck in customs and a commercial invoice needed re-sending. By the 5th my patience had evaporated and I requested my order be cancelled and all parts of my delivery be returned to sender, I confirmed this with both TNT and Fully UK who accepted the situation, I accepted that I would have to wait for all items to arrive back at the Fully warehouse before a refund be issued… This is was before however. On the 10th December I went to get my COVID booster and was taken there by my wife. While both of us were out TNT “delivered” one of the parts of the desk. By delivered I mean left at my door in plain sight. Clearly with a label saying return to sender on it and opened. I think quite rightly I was very upset at this point, I think even someone that wasn’t on the autistic spectrum would be quite upset. How can 2 companies mess up so much? I immediately contacted Fully customer services who organized return of the package and was told a refund would be processed upon collection of the package. Delivery was scheduled for the 13th December. When prepping the package for return I noticed yet another mistake, all the paperwork was for a consignment of 6 items not 1, the value of the order was wrong, and none of the weights matched the weight of what the box was labelled as. I contacted TNT to get this rectified and was given new labels to use. On the 13th December the driver arrived to collect but had to refuse because no invoice was given. I explained to him the invoices that I did have and was told that it was highly likely that the package would just end up back at my home. I am currently stuck in a situation where the poor customer services aren't responding and I need the refunded money back so I can source another desk. This is incredibly stressful and I just want the matter resolved.

This company is frustrating and deceptive. I ordered three desks for my office in August. I was charged the full amount of ~$5000. Nothing shipped. The next month, I received an email saying the item was on back order until October. October came and went. I finally got my money back in November after a 2-week fight with Fully customer service.

I should have read the trustpilot reviews before ordering from Fully. For the price you pay you would expect a reliable and efficient delivery service... instead they use TNT which I've just seen has literally 1.5 stars on trustpilot. The order shipped from Belgium ok, it arrived in UK ok, it arrived at the TNT depot nearest to my location (probably about 10 miles away), and then literally got stuck there for days. I emailed Fully over the weekend and then they took 3 business days to reply on Wednesday with some copy-and-pasted standard response: "Unfortunately, TNT is facing delays nationwide due to Customs and has informed us that it may take another 1-3 business days to resolve. However, I assure you that we will do everything we can to follow up with them and ensure your order is delivered as soon as possible." Firstly, if they had read my email at all, they would have known that my order is stuck within the UK so Customs could not be the issue. Secondly, if they had actually checked with TNT at all, they would have realised my order had since been delivered. In summary, don't waste your money and time unless you like wondering when and whether your furniture would arrive with customer support who won't even read your email and try to follow up on your delivery.