100% human hair extensions directly from full shine's factory, save big on clip in hair extension, tape in hair extension, wigs, pre-bonded hair extension.
Full Shine (fullshine.net) has 186 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
fullshine.net
Website
fullshine.net
Category
Hair Care & Styling
Location
California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
SCAM!! DO NOT BUY!!!
I ordered extensions on Aug 31. The date today is 9/16. I paid extra $25 for expedited shipping. I have received no respons to inquiries.
Response from Full ShineOct 10, 2024
Hi there,
I’m truly sorry to hear about your experience, and I appreciate you bringing this to our attention. I understand your frustration regarding the delay in receiving your extensions and the lack of communication.
Your feedback is essential to us, and I want to make this right. Could you please provide your order number? This will help me investigate the issue and ensure we address your concerns as quickly as possible.
We value our customers and strive for the best service, and I apologize for falling short in this instance. Thank you for your patience, and I look forward to resolving this for you.
Best regards,
Mabel
Fullshine
HC
Heather C.
Delivery Dates Are A TOTAL LIE
I placed an order on August 11th. Expedited, 3-5 day delivery. It is now August 20th. The extensions have yet to ship, but they were very quick to charge me. I have emailed customer service with no response. I should have read the reviews before ordering. Please be aware!
Response from Full ShineOct 10, 2024
Hi Heather,
Thank you for bringing this to our attention. I sincerely apologize for the delay in shipping your order placed on August 11th. I understand how frustrating this must be, especially with the expedited delivery you selected.
To better assist you, could you please provide your order number? This will help us investigate the situation more effectively and ensure a prompt resolution.
We value your feedback and are committed to improving our service. I appreciate your patience as we work to address this issue.
Thank you, and I look forward to hearing from you soon.
Best regards,
Mabel
Fullshine
CO
Consumer
So disappointed
So disappointed. I made a hair appointment to get extensions installed 6 days after I ordered them coming expedited. They email me the night before the extensions are supposed to arrive saying my address was incorrect in which it wasn’t. Tried to contact only thing I can do is email. I pay for expedited shipping for a reason I had taken the day off had a hair appointment total waste of time.
Response from Full ShineAug 5, 2024
Hi there,
Thank you for your feedback this is duly noted and we will make sure that this won't happen again.
We sincerely apologize for the disappointment and inconvenience that this incident has caused you.
We would like to assist you further on this if you could email us your order number so we can investigate what happened and how we can serve you better.
We appreciate your patience and cooperation on this.
Sincerely,
FullShine
MA
Marlo
Defective Products & NO Customer Service
I have been a customer of Full Shine Hair Extensions via Amazon since 2020. I have always been satisfied with their product quality and great customer service. Then I ordered directly from their website, and I had a totally different experience.
I ordered 2 of their PU XO Weft Hair Extensions, both 22 inches long. These extensions are the latest hair extension innovation, making them difficult to find and very expensive. But since I had had so many great experiences with this company, I had no qualms about ordering some from them. And I ordered 2 so that I could do my entire installation (I have thin hair).
Unfortunately, both of the wefts they sent me were 20 1/2” long, not 22”! For what I paid, I expected the full length I ordered and is on my receipt. I photographed the extensions on a yard stick and contacted them immediately.
A week later, I had not heard back from them except for an automated reply, so I contacted them again. I advised them that I had very little hair because I had taken out my old (very used) extensions to install these XO Wefts + another 22” weft I already had, so now I had no hair that I could install! I received only another automated response.
2 1/2 weeks later I had heard nothing more from them, so I opened a dispute with Affirm, their financing company. I had chosen their “every 2 week no interest payment plan” to make the purchase affordable. Affirm received a response from Full Shine that they are “Looking into the matter”. What is there to look into? I sent them photos! What the heck do they mean?
They apparently no longer have a customer service team or simply don’t care about customer service any longer. Or perhaps they are receiving so many requests for returns that they just can’t handle them all. Whatever their excuse(s), I’m out 2 payments and have hair I cannot wear because the wefts I need to wear over these are 22” long. And I refuse to cut them because I was sent the wrong ones from Full Shine.
If you want to buy hair from Full Shine, do so ONLY on Amazon so you can get your money back! Do NOT buy off of their Website since there you will receive defective merchandise and receive no customer service.
Response from Full ShineJul 22, 2024
HI Marlo,
We sincerely apologize for the inconvenience you encountered with this order.
We are waiting for the return item to fix this for you.
Your feedback matters and we will strive harder so that this will not happen again.
Sincerely,
FullShine
NA
Not A.
Don't waste your money or time
I received the wrong item and they had me send pictures and wouldn't exchange it. I had to wait weeks to get it in the first place I will NEVER waste my money ordering from them again.!! POOR CUSTOMER SERVICE!!
Response from Full ShineApr 10, 2024
Hi! Thank you for bringing this to our attention. We've checked your order and can confirm that the product dispatched was indeed the 16-inch variant, as requested. The label on the product packaging also states the same.
We promptly reached out to you upon receiving your query, requesting photos for verification, but unfortunately haven't heard back yet. We're more than willing to facilitate an exchange or refund if there's indeed an issue with the product length.
Please respond at your earliest convenience so we can assist you further.
RE
Reanna
This company offers you shipping for…
This company offers you shipping for 3-5 buisness day if your purchase of over $100. Mine was and it has been two weeks and two days. I’ve reached out and they keep telling me they will send me the tracking info. but it has been in the same spot for a week. crazy
Response from Full ShineApr 8, 2024
Hi Reanna
We sincerely apologize for the inconvenience caused by the logistical issues with your recent order. I deeply regret the delay and any inconvenience it may have caused you. We have been actively working to resolve this problem. After investigating with the courier, it appears that your package may have been lost in transit. We have provided you with feedback and explanations via email, and I understand how frustrating this must be. As a new customer, your satisfaction and experience are of utmost importance to us. Therefore, to ensure you receive the hair you desire promptly, we have covered the shipping costs to expedite the reshipment. The tracking number was also previously sent to you via email. The package has now been successfully delivered, and I hope you are satisfied with the products.
Once again, I deeply apologize for any inconvenience this may have caused you, and I sincerely appreciate your patience and understanding.
Best regards
KA
Kari
I have not received my order and will
I have not received my order and will
Dispute my bill it I don’t recover it this week
Response from Full ShineApr 10, 2024
Hi! Thank you for bringing this to our attention. We expedited the shipment on the same day as your order. The delay in tracking updates may have occurred because expedited shipping wasn't selected, and USPS standard shipping typically takes 15-25 business days. We appreciate your understanding.
ME
Megan
Haven’t received
I haven’t received my purchase in the mail yet and tracking information hasn’t changed since March 8th to track where they are at.
Response from Full ShineApr 10, 2024
Hi! The slight delay in tracking updates may be due to the standard shipping method selected, as USPS shipping usually takes 15-25 business days. We appreciate your patience and understanding.
