Starlene C.
I ordered a 3x5 blonde hair topper…
I ordered a 3x5 blonde hair topper October 15th. When it came I carefully removed it from the box and could tell immediately that it wound not match my naturally blonde going, white hair. I had not colored my hair for 2-1/2 years and liked the natural ageing color. I did not open the packaging and requested a return and refund. They asked for proof I had not opened the packaging. I sent pictures and after a few texts was able to send the hair back. Tracking showed they received it on November 3rd. I contacted them again about the refund. Once again they wanted me to send pictures of my hair color and they would try to match it. It is so frustrating! I don't want any hair from this company just a friendly refund. They have the returned hair in unopened condition and still there is a problem with a refund. I have never had this kind of a refund issue with anything or any other company ever. I should have known better having had a problem with an order a few years ago. The hair on a weft was so thin and took 3 wefts to make the thickness of what one should have been. I had opened it and did not return it. 2 days a go I got an email that they are going to refund my purchase. It might be 7-10 days before it gets to my bank. I will update or cancel my review when I receive my refund. As of Friday they said my refund should appear in my bank soon. I saw that refund posted for the full amount on Monday. I was very relieved and appreciate that finally they gave me the refund. This review has nothing to do with the quality of the hair piece, which I did not open, but only based on a refund that was very difficult to get.
Response from Full ShineNov 19, 2025
Dear Starlene, Thank you very much for taking the time to share your experience with us. We sincerely apologize for the frustration and difficulty you encountered with your refund. Your patience and understanding throughout this process are truly appreciated, and we are relieved to hear that your refund has now been successfully processed. We also want to acknowledge your point that this experience was unrelated to the quality of the hair piece itself, and we are grateful for your clarification. Your feedback is invaluable in helping us improve our service, especially in handling returns and refunds more smoothly in the future. We hope to have the opportunity to serve you again under much better circumstances and provide the excellent experience you deserve. Please do not hesitate to reach out if you need any assistance in the future. Best regards, Fullshine Support Team