FullofmindReviews of fullofmind.com

Response from FullofmindJan 5, 2024

Hi Galina, We are sorry that you had to go through such an unpleasant situation. Unfortunately, I don’t see your requests by email, WhatsApp, or Instagram. Please get in touch with us again to our Support Team so we can find your transaction and issue a refund for you. I'm sorry to hear that you didn't want your subscription, but a payment occurred. Please note that you have purchased the course and also added the trial period at the purchase stage (checkbox on the course purchase page). Your trial period has expired and automatic payment for your subscription has taken place. We are however ready to refund your subscription payment for you. We want our users to be happy. Please email us as soon as you can and we will refund your money. Have a great day! Our Support Team can be reached via email at [email protected] or WhatsApp at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 5, 2024

Hi Linda, We are sorry you're not happy with the service! I see that there are no requests In our messaging system from you either by email, WhatsApp, or Instagram. Please write to us again, we will make a refund for you swiftly! I must say that you bought a course and also picked a trial subscription on your own, so that's why the auto-payment for the subscription has been made. We're ready to issue you a refund! We'll be waiting for your message. Our Support Team can be reached via email at [email protected] or WhatsApp at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 17, 2024

Hi Levan! We are sorry you were unaware of your subscription. Our system shows that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. Your data was successfully received, and your refund was completed on January 6th. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises. Thank you for informing us about this. I appreciate your feedback and hope you have a great learning experience with the course you originally bought! Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 17, 2024

Hi Octavio, We are sorry you've run into such a situation. Most commonly, when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. Sadly, you didn’t notice your trial and this led to the fact that the trial period turned from an opportunity to watch all the courses on our platform and visit live events into something else. I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises. Anyway wishing you a great day! Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 17, 2024

Hi Teresa, We are sorry you're not happy with the service! I see that there are no requests In our messaging system from you either by email, WhatsApp, or Instagram. Please write to us again, we will make a refund for you swiftly! To initiate the refund, please either send us a message on WhatsApp at https://wtsp.cc/19295616550, or email us at [email protected] using the email address you used to purchase the course. Most commonly, when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises. Anyway wishing you a great day! Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 17, 2024

Hi Vitor, We are sorry such a situation has happened to you. Our system shows that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. To cancel your subscription please message us on WhatsApp – https://wtsp.cc/19295616550 OR email us ([email protected]) from the email address that you purchased the course with and I'll make sure your subscription is canceled. We always do refunds for unexpected withdrawals and want our users to have only the best and most useful interactions with our platform. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 18, 2024

Hi Asila, I'm sorry you didn't like your subscription. I see you requested a refund on January 2. Your refund was completed on January 3rd. We always do refunds for unexpected withdrawals and want our users to have only the best and most useful interactions with our platform. I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy access to over 100 courses and live events that come with a subscription. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 18, 2024

Hi Richard, We are sorry that this situation happened. Most likely, the email with your username and password fell into your Spam, Social, and Junk folder. I see that the Support Manager responded to you within 30 minutes of your first request. Also, your refund was successfully carried out on January 3, that is, the next day after your request for a refund. Our system shows that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. This is the reason why you were charged $79. Please know you can always contact us at any point to cancel your subscription and request a refund if a payment has been made. Your satisfaction and understanding of our services are very important to us. We have already updated our website in such a way that the conditions and benefits of the trial become even clearer to our customers. Please visit our website (fullofmind.com) and check it. If you have any further concerns or need assistance, please don't hesitate to contact us again. Message us on WhatsApp at https://wtsp.cc/19295616550, or email us again at [email protected] using the email address you used to purchase the course. Best regards, Lina Kohl Customer Support Lead, Fullofmind