FullofmindReviews of fullofmind.com

Response from FullofmindJan 12, 2024

Hi Justin, I'm really sorry to hear about the frustration you've experienced with our platform. It's certainly not the experience we want for any of our users. I've looked into your case, and unfortunately, I haven't been able to locate any messages from you, whether through email, Instagram, or WhatsApp. Our Support Team is always here to help with any queries you might have, including processing refunds. For a refund, you can reach out to us directly on WhatsApp at https://wtsp.cc/19295616550, or resend an email to [email protected] using the email address you used for your purchase. I'll personally ensure your refund is processed. Additionally, I've requested your contact information via Trustpilot to expedite your refund. We value our user feedback and are currently working on enhancing our site. Our goal is to make it clearer for users to know exactly what they are ordering and paying for. We're excited to soon unveil a new, user-friendly interface that we believe will greatly improve your experience with us. Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 12, 2024

Hi there! We are sorry you felt that way! Good news, though! We're more than happy to process a refund for you. To initiate the refund, please either send us a message on WhatsApp at https://wtsp.cc/19295616550, or email us at [email protected] using the email address you used to purchase the course. Rest assured, I'll personally oversee your refund. Most likely you also chose a trial subscription when you purchased the course, so there was a post-trial charge for the month of subscription. We care about our users and want your experience of using our platform to be a positive one. Soon we will be even more clear about the terms and conditions of both trial and regular subscriptions and we will be sure to share it with our customers. Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 12, 2024

Hi Anita, We are sorry that you are unhappy with our platform. We care very much about our users, so you can write to us in support again and we will definitely figure out what we can do with your course that did not suit you. You don't have to worry, your subscription is disabled. There was no payment for the subscription from your card. Only the course was purchased on your account. We are making improvements to our platform every day. For example, now we are upgrading the interface so that our users have no questions about prices and are satisfied with their content viewing experience. Soon we will invite everyone to interact with the new version of the purchasing experience and the improved personal account. User feedback, including yours, will also be very valuable to us. If you have additional questions or we can make your user experience better, please write to us in support. Support Team WhatsApp – https://wtsp.cc/19295616550 Support Team Email – [email protected] Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 12, 2024

Hi Saltanat, We are sorry that you had a negative experience on our platform. Your refund has already been completed and the money has been returned to you. Thanks for sharing your experience using our platform. We have already improved our website and changed the purchasing process to make the pricing clearer to the customer. The system indicates that you also clicked the checkbox on the course page to add a trial subscription to the purchase of your course. According to the terms of the agreement, after the end of your trial subscription, you pay for a month of subscription. That's why the automatic payment was processed. But, as I said above, your refund has already been made. We always issue refunds for all unwanted payments. Anyway, I hope you enjoy your course. If you have additional questions or still have doubts, please write to our Support Team about this, we are constantly improving our service and your opinion will be useful to us. Please message us on WhatsApp – https://wtsp.cc/19295616550 OR email us again ([email protected]) from the email address with which you purchased the course. Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 15, 2024

Hi there! I'm sorry to hear that you were unaware of your subscription. It seems you might have also opted for a trial subscription when you purchased your course. As per our Terms of Service, after the trial period, an automatic payment for a monthly subscription is processed, giving access to all our courses. Please get in touch with us so we can arrange a refund for you. You can contact us via WhatsApp at https://wtsp.cc/19295616550 or email us at [email protected]. We're here to help and ensure your experience with us is clear and positive. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises. Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 16, 2024

Hi Julian, We are sorry you were unaware of your subscription. I see that there are no requests In our messaging system from you either by email, WhatsApp, or Instagram. Regarding the $79 charge, it seems that a trial subscription was added to your course purchase. Our policy states that after a trial period ends, an automatic payment for a monthly subscription is processed. I apologize if this wasn't clear initially. To resolve this, please get in touch so we can cancel the subscription for you, or you can easily do it yourself in your personal account to avoid any future charges. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises. You can reach us via WhatsApp at https://wtsp.cc/19295616550 or email at [email protected]. We're here to help! Thank you for your understanding, and I'm here to assist you further. Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 12, 2024

Hi Alain, We are sorry you're not happy with the service! I see that there are no requests In our messaging system from you either by email, WhatsApp, or Instagram. Please write to us again, we will make a refund for you swiftly! Most commonly you bought a course and also picked a trial subscription on your own, so that's why the auto-payment for the subscription has been made. We're ready to issue you a refund! We'll be waiting for your message. We have already improved the purchasing experience on the courses' pages, please take a look at our website – fullofmind.com. We want our customers to clearly understand pricing and enjoy their courses, instead of doubting, because we care about our customers. Our Support Team can be reached via email at [email protected] or WhatsApp at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 5, 2024

Hi there! We are sorry that you are not happy with our platform! I must say that on the course purchase page, the user is also offered to add 7 trial days of subscription, with which you can watch all 100+ courses on our platform (we do this so that the user can familiarize himself with the platform). Before buying a course you can put a checkmark in the box before entering your email and add 7 trial days. Only after 7 days the subscription is paid. Please note that we take great care of our users and for any purchase, you can request a refund within 14 days without any explanation. If you are not happy with your trial subscription, please write to us in Support so that we can fix this situation and make a refund for you. Our Support Team can be reached via email at [email protected] or WhatsApp at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead at Fullofmind