Fullofmind Reviews | Read Customer Reviews of fullofmind.com

Fullofmind Reviews | Read Customer Reviews of fullofmind.com

Fullofmind reviews

Showing 159 reviews with 1 star · Clear filters

Bea
Jan 15, 2024
I only bought a single class under 2…
I only bought a single class under 2 dollars from Full Of Mind. I then received an email about a trial membership. I emailed them at hello @ fullofmind.com back to cancel this trial membership immediately, within 24 hours of original purchase on January 2 2024 (after my purchase of one dance class under two dollars). I never heard back any confirmation about them canceling my trial membership. They attempted to charge my card after the trial membership period. Luckily my bank declined it. No, I do not recommend buying any classes from FullOfMind. Run away from this website and do not get lured into buying their special offer classes. Once they get your credit card number you will not be able to get a hold of anyone via email and they will attempt to charge you for their "membership" after a "trial membership" you tried to cancel.
Response from FullofmindJan 16, 2024
Hi Bea, I'm really sorry to hear that you've had difficulty reaching us and about the confusion regarding your trial membership. To resolve this, could you please contact us again? You can reach out to us on WhatsApp at https://wtsp.cc/19295616550 or resend an email to [email protected]. Please include details of your original purchase and your request to cancel the trial membership. I will personally ensure that your subscription is cancelled and that no further charges are made. Regarding the $79 charge, it seems that a trial subscription was added to your course purchase. Our policy states that after a trial period ends, an automatic payment for a monthly subscription is processed. I apologize if this wasn't clear initially. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises. Best regards, Lina Kohl Customer Support Lead at Fullofmind
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Melanie
Jan 15, 2024
Got totally scammed into paying 79 $…
Got totally scammed into paying 79 $ every other week. Just wanted to buy one course. My subscription says that I only have the one course, but they keep taking my money. They don't reply to my emails (you have to cancel per email). What a scam! There is a Facebook page for all of us who have made the same experience: it is called Full of Mind Scam. I am impressed that their Senior Customer Support Manager is on there, too, now and that he really tries to help. Very much appreciated.
Response from FullofmindJan 16, 2024
Hi Melanie, Thank you for reaching out. I'd like to clarify that at fullofmind.com, we offer individual courses as well as monthly and yearly subscription plans. With an active subscription, you have the advantage of accessing all the courses available on our platform, providing a wide range of learning opportunities. We typically respond to all queries within 24-48 hours. If you have any additional questions or need further assistance regarding our courses or subscription plans, please don't hesitate to contact us directly on WhatsApp at https://wtsp.cc/19295616550 or resend your cancellation request to [email protected]. Most likely, you purchased the course and also chose a trial subscription for it, therefore, according to the terms of the contract, the auto-payment period began after the end of the trial period. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises. Best regards, Lina Kohl Customer Support Lead at Fullofmind
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Euclides
Jan 14, 2024
Violação dos dados bancários do cliente
O Portal Fullofmind esta realizando tentativas não autorizadas de cobrança em meu cartão, em dólares. Ja recebi vários emails! Vou replicar a reclamação em outros sites e redes sociais. Resolvam!
Response from FullofmindJan 15, 2024
Hi Euclides! Judging by what you describe, you also chose a trial subscription when purchasing the course. According to the terms of the agreement, after the trial subscription, automatic payment for the month of subscription occurs, for which you gave permission, so automatic attempts to write off funds are legal. Please write to us in Support so that we can find your profile and disable your subscription and then attempts to pay for the subscription will stop. Or you can disable your subscription yourself in your personal account! Please message us on WhatsApp – https://wtsp.cc/19295616550 OR email us again ([email protected]) from the email address that you purchased the course with. We are sorry that our subscription came as a surprise to you. It gives you access to all courses and Zoom events on our platform, which has a lot of benefits at a good price. We have already changed the interface of our website and now you can describe both the benefits of a subscription and its payment methods even more clearly! I'll be waiting for your response, in case you have any further questions. Best regards, Lina Kohl Customer Support Lead at Fullofmind
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Farrah S.
Jan 13, 2024
Scam
Scam! I signed up for a course costing $19 but used Apple Pay not a credit card. They charged me and never sent the login. I reached out and they asked for my receipt which I promptly sent. Never heard from them again.
Response from FullofmindJan 15, 2024
Hi Farrah, I'm really sorry to hear about the trouble you've had with accessing the course. I've checked our records and, unfortunately, I can't find any correspondence from you, whether it's through Instagram, email, or WhatsApp. This might be why we haven't been able to resolve your issue yet. Could you please reach out to us again? You can contact us directly on WhatsApp at https://wtsp.cc/19295616550, or resend your email to [email protected]. When you do, please include the receipt you mentioned, and we'll make sure to send you your login details right away. We're here to help and want to ensure you get the full benefit of your course. Best regards, Lina Kohl Customer Support Lead, Fullofmind
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Ausra D.
Jan 12, 2024
Potential scam - avoid!
I purchased Ouroboros course for $1.90 on the 5th Jan, never even received an email giving me access to the course, and their support team has never bothered to respond to my email. I was going to just ignore it but then today, 7 days later, they attempted to charge me $79 for a subscription, which I have never requested! Luckily for me it was declined by my bank, possibly due to insufficient funds, but now I have to worry about them attempting to take the money at a later date. Unbelievable!
Response from FullofmindJan 15, 2024
Hi Ausra, I'm sorry to hear that you didn't receive the login details for your Ouroboros course purchase. Please check your Spam folder, as emails can sometimes be redirected there. If it's not there, kindly contact us again and we'll promptly resend the login information. Regarding the $79 charge, it seems that a trial subscription was added to your course purchase. Our Terms of Service states that after a trial period ends, an automatic payment for a monthly subscription is processed. I apologize if this wasn't clear initially. To resolve this, please get in touch so we can cancel the subscription for you, or you can easily do it yourself in your personal account to avoid any future charges. Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises. You can reach us via WhatsApp at https://wtsp.cc/19295616550 or email at [email protected]. We're here to help and ensure your experience with us is enjoyable and hassle-free. Thank you for your understanding, and I'm here to assist you further. Best regards, Lina Kohl Customer Support, Fullofmind
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Paul B.
Jan 12, 2024
SCAM
SCAM - I wish I would have read these reviews first as it is absolutely true - I purchased the Konokol class for $1.90 and have now discovered that FULLOFMIND has charged me $79. to my checking account for a "subscription" which I did NOT authorize. I have written to their Customer Support but got a "bot" - I see a Lina Kohl has responded to previous complaints - and I do hope this can be resolved - I am prepared to take action against this deceptive organization.
Response from FullofmindJan 15, 2024
Hi Paul, I'm sorry to hear about the unexpected charge. This is not the experience we want you to have. It looks like when you bought the Konokol class, you also included a trial subscription. If it's not canceled, it could lead to a charge according to the Terms of Service. Unfortunately, I can’t find a single message from you, either through email, WhatsApp, or Instagram. To sort this out and get your refund, please contact us again on WhatsApp here: https://wtsp.cc/19295616550, or email us at [email protected] with the email you used to make the purchase. I will make sure your issue is resolved quickly. We're working on making our website clearer about our subscription terms to avoid such issues in the future. Thank you for reaching out, and I assure you we will resolve this as soon as possible. Best regards, Lina Kohl Customer Support, Fullofmind
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Petrina B.
Jan 11, 2024
ordered the cacao ceremony
ordered the cacao ceremony , that is all i wanted and it said you could just order that course for 1.97 us it was ok nothing exciting, translated from another language . However next week i get an invoice for 79.00 US which in canadian is 113.00!!!!!! says i joined a membership, that was not clear, its very very scammy way to get money from people. I have had no response from the company at all, so i have gone to bank to have it reversed. BE AWARE
Response from FullofmindJan 12, 2024
Hi Patricia! We're sorry to hear about your experiences and ready to make a refund for you! We are aware of the issue of some customers not realizing they were signing up for a subscription and getting an unexpected charge, we're sorry and we didn't mean to give you a negative experience! Of course, we make all refunds to anyone who did get an unexpected payment. When you bought the course there was a checkbox to add a trial subscription. We also once again specified the trial conditions on the pages after the purchase and sent an email about trial details. And we realized that the agreement to subscription conditions was still unclear for some people. We stopped the sales experience that was misleading you. We would be happy to show you the new sales experience to get feedback later, as we don't want other customers to not understand the subscription terms as well. Unfortunately, I can’t find a single message from you, either in email, or on Instagram, or on WhatsApp. I requested your data through Trustpilot to make a refund for you. For refunds, please message us on WhatsApp – https://wtsp.cc/19295616550 OR email us again ([email protected]) from the email address that you purchased the course with and I'll make sure you get a refund. Best regards, Lina Kohl Customer Support Lead at Fullofmind
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Laura K.
Jan 11, 2024
Scammers!!! Don't touch it!
Scammers. 79$ charged. Trying to get it back now.
Response from FullofmindJan 12, 2024
Hi Laura, We are sorry that you had an unexpected payment and were not aware of your subscription. We don't write off money just like that. Apparently, you also chose a trial subscription when you purchased the course and agreed to a full subscription after the trial period. Therefore, you were charged according to the terms of the contract. Now we are doing everything to make the trial offer even more obvious so that such situations do not arise. We want the best user experience for our customers. Soon we will be ready to invite you to see a new, more attractive and understandable purchasing interface. For refunds, please message us on WhatsApp – https://wtsp.cc/19295616550 OR email us again ([email protected]) from the email address that you purchased the course with and I'll make sure you get a refund. Best regards, Lina Kohl Customer Support Lead at Fullofmind
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