FullofmindReviews of fullofmind.com

Response from FullofmindMar 4, 2024

Hi, Marisa! Very sorry to hear that you had to go through this situation. As far as we see, while purchasing a course, you also added free trial access to all courses. Trial subscription is optional, you can opt out of it while purchasing a course or disable it in the settings to avoid further charges. The subscription renewed after a trial period according to our Terms of Service. Yes, we issue refunds if you didn't like the product. As I see, our support managers replied to you and is handling your request, so we're taking this situation under control. Please, feel free to contact our support managers in case of any issues. Best regards, Linda Kohl Customer Support Lead at Full of mind

Response from FullofmindMar 2, 2024

Hi, Christopher. We're sorry you had a bad experience with our company. Indeed, we issue refunds for unwanted payments. Unfortunately, we did not receive any emails from you. It seems like you ticked the box while purchasing a course, which lead to adding one-week trial access to all courses on your account. The trial can be cancelled anytime in the Settings or via our Support team. The trial expired, and that is why the payment occurred. Also, as we see, the subscription is cancelled now and the payments for the subscription have been already refunded in full amount. We would like to improve your experience of using our service. Please contact our support team again, so that we could improve the situation. Don't hesitate to contact us in case of any issues. Best regards, Linda Kohl Customer Support Lead at Full of mind

Response from FullofmindJan 22, 2024

Hi Muriel, We always issue refunds for unwanted payments under the Refund Policy. Judging by what you write, it seems that when you purchased the course, you chose the option to pay for an annual subscription to all courses at once at a favorable price. Therefore, there was an automatic attempt to pay $259, due to the rules of the Terms of Service. Don't worry, we would have refunded you right away if there was a payment. I wish you a wonderful day. Please enjoy your course. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 19, 2024

Hi Catherine, We are sorry you were unhappy with our platform. We don't write off money just like that. it seems that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises. If you have additional questions please don't hesitate to reach out to us on WhatsApp at https://wtsp.cc/19295616550 or resend an email to [email protected]. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 19, 2024

Hi there, Thank you for your feedback. Most commonly a trial subscription was added to your course purchase because you checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy, so the payment is completely legal and authorized. We always issue refunds for all unwanted payments. As you said above, your refund has already been made. If you have additional questions or if we can make your user experience better, please write to our Support Team. Support Team WhatsApp – https://wtsp.cc/19295616550 Support Team Email – [email protected] Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 19, 2024

Hi Amanda, We are sorry you're not happy with our service. It seems that a trial subscription was added to your course purchase because your daughter checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy, so this payment is authorized. We always issue refunds for all unwanted payments. Unfortunately, our email system does not contain any messages on your behalf. To issue you a refund, could you please contact us again? Please reach our Support Team on WhatsApp at https://wtsp.cc/19295616550 OR email us at [email protected]. Include details of your original purchase and your request to cancel the subscription. As soon as you contact us we will make a refund for your immediately! Also, I requested your data through Trustpilot to make a refund for you and figure this situation out. We're here to help! Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 17, 2024

Hi Zeljka, We are sorry that you had an unexpected payment and were not aware of your subscription. The payment system indicates that you also chose a trial subscription when you purchased the course (you have checked the box) and agreed to a full subscription after the trial period. Therefore, you were charged according to the terms of the contract. Now we are doing everything to make the trial offer even more obvious so that such situations do not arise. We want the best user experience for our customers. Soon we will be ready to invite you to see a new, more attractive, and understandable purchasing interface. I see your requests via email and WhatsApp. The employee has already responded to your email. Please read the employee's response and wait for your refund. We try to give our customers the best experience: only the highest quality courses from cool mentors, as well as access to 100+ courses and events 3 days a week by subscription. Please try using your subscription while you have access before your refund is processed. I am sure you will find a course suitable for you. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 17, 2024

Hi Deanna, We are sorry such a situation has happened. Regarding the subscription, it seems that a trial subscription was added to your course purchase because you checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy. We typically respond to all queries within 24-48 hours. If you have not received a response, most likely your email did not reach us due to a technical reason. To issue you a refund, could you please contact us again? You can reach out to us on WhatsApp at https://wtsp.cc/19295616550. Please include details of your original purchase and your request to cancel the subscription. As soon as you contact us we will make a refund for your immediately! Also, I requested your data through Trustpilot to make a refund for you and figure this situation out. We want to resolve your situation as quickly as possible. Best regards, Lina Kohl Customer Support Lead at Fullofmind