FullofmindReviews of fullofmind.com

Response from FullofmindDec 15, 2023

Hi Debbie! Thank you very much for such a high assessment of our platform and our custom service. It's true, my customer managers and I aim to provide the highest level of service! I wish you a wonderful day! Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Norwin, I am sorry to hear about the misunderstanding that has occurred. Our site is set up in such a way that when purchasing a course, the client is offered 7 trial days of our monthly subscription to try all the courses on our platform. Then there will be a monthly subscription payment. The system indicates that a few days ago you purchased a course on our platform, chose a 7-day trial, and then canceled your trial. Your trial has been disabled and no further payment will be made. If you have any further questions or concerns, please don't hesitate to contact our support team at [email protected] or through our WhatsApp support at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Albin, I'm sorry to hear that your experience with the service was negative, but I want to remind you that when you purchased the course, you were offered a 7-day trial of our monthly subscription. The system indicates that you also took advantage of the 7-day trial, and during the trial period, you should have received four emails reminding you that your trial would soon end and the subscription would be paid for. I understand that there was an issue with the subscription status not being displayed in your profile, and I apologize for any inconvenience this may have caused. Please know that this is not a common occurrence, and I have sent a report to our development department regarding this issue. Your refunds were processed on December 13th and should arrive in your payment method within 7-14 days, depending on your bank. If you have any further questions or concerns, please don't hesitate to contact our support team at [email protected] or through our WhatsApp support at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 12, 2023

Hi Rena, We are sorry that you had a negative experience with our course platform. I see that our Support Team has already replied to you and we have already made a refund in our payment system for all your purchases on our platform. We want to improve your experience with our platform. Please write to us again via WA (https://wtsp.cc/19295616550) or DM on our Instagram (@fullofmindcom) and we will immediately try to offer you a better solution. I hope we will meet again under better circumstances one day. Lina Kohl, Customer Support Lead of Fullofmind

Response from FullofmindDec 5, 2023

Hi Jennifer, We are sorry that you were unable to contact us. We do have a problem receiving some emails, but all other communication channels (WhatsApp and Insta) are working as they should. I just checked the requests on our email, Instagram, and WhatsApp and could not find any messages from you. I also managed to find you on Instagram and there are also no messages from your Instagram profile in our DMs on Instagram. I'm sorry you had to go through this. I requested your email via Trustpilot. Please indicate it so that I can find your profile and tell you what the status of your dispute is. We are not scammers and once again we are very sorry that you found yourself in this situation. We cancel subscriptions and refund money as soon as customers contact us. Please try contacting us again so we can rectify the situation. Lina Kohl, Customer Support Lead of Fullofmind

Response from FullofmindNov 24, 2023

Hi Jillian, Sorry, it took so much effort to contact us. I have requested your contact details through Trustpilot in order to contact you. The WhatsApp number that I indicated is the number of our Support Team, our Support Managers should have answered you to resolve your situation. I am waiting for your information in response to help you! Lina Kohl, Customer Support Lead of Fullofmind

Response from FullofmindNov 21, 2023

Hi Boglarka, We are very sorry that this situation happened to you. Strangely, your login password has stopped working. I reported this to our Development Department and our programmers. Thanks for sharing your situation. Please write to our Support Team again using another email address or via WhatsApp so that we can restore your Login/Password and make a refund for you. Our contacts: Support Team Email: [email protected] Support Team WhatsApp: https://wtsp.cc/19295616550 The Support Team will be waiting for your request! Lina Kohl, Customer Support Lead of Fullofmind

Response from FullofmindNov 21, 2023

Hi Åsa, We are very sorry that this situation happened! Even if you chose a trial subscription when purchasing the course, your trial could not end so quickly. We are currently experiencing technical issues with some emails that are not being delivered to us. Our programmers are working on this. Most likely, you were not answered because your email also did not reach us for some technical reason. Please try to write to our Support Team from a different email address or via WhatsApp again so that we can refund you your subscription payment. WhatsApp works great for us. Our contacts: Support Team Email: [email protected] Support Team WhatsApp: https://wtsp.cc/19295616550 I am hoping to receive your response soon. Lina Kohl, Customer Support Lead of Fullofmind