Dmitry
Delivery is always on-time, but company needs to watch the details
Delivery is always on-time. The quality of produce varies: 80% of the time it's great, 10% is fine, 10% is simply rotten. I know it's easy to call them and get refunded for e.g. black-on-the-inside radishes, but it's hardly worth it, we just learn to not order certain items. The UI on the website is simply awful with items rearranging themselves when you add them to cart. Their prices have been creeping up; we live in an area with a lot of organic produce in regular stores and there's definitely a convenience premium with Full Circle. The selection of vegetables is a bit limited, -- it would be nice to have specials highlighted. Non-produce items are often delivered in the same box as somewhat wet produce resulting in a morning mess.
Response from Full CircleNov 7, 2022
Hi Dmitry, thank you for your ongoing support as well as the feedback about how the service is going for you. We do quality check our produce items and when we miss something it is good to know what to keep a closer eye on. As with our farm partners and other vendors, our costs are continuing to rise and while we are holding prices as steady as we can, we have had to make adjustments. We are always trying to balance packaging with environmental awareness and will continue to look for the best ways to deliver everything in great condition. Thank you again for being a member of Full Circle and participating a more sustainable food system!