Jon K.
Stay away from Fuel My Brand!!!
I hired fuel my brand 2 years ago and they did a great job. So good that I sent a lot of my friends to them and hired them for my most recent project. That was a mistake! After getting my initial designs I sent them an email stating that they had nothing to do with my business and they did not follow my design ideas/guidelines. I got an email back the next day saying they will redesign them but then I will waive my right to a refund so I told them to go ahead and refund my money since I had doubts that they can design what I am looking for based off the designs they already sent me. I got another email stating that will are keeping 30% of my money because of the work they did. The website states in several spots that they offer a money back guarantee but that's far from the truth. I opened a dispute through PayPal to get this resolved. I later got another email from them bullying me to close the dispute and they will refund my money. At this point I have had enough of this and just wanted my money back to so I closed the dispute and didn't hear back from them for several days so I sent another email about the refund and when they replied they said the money was refunded several days earlier. After contacting PayPal to see if I had a pending refund we came to the conclusion that fuel my brand lied to me. I sent Fuel My Brand the screenshot of the message I got from PayPal stating there was no pending refund or anything like that. Fuel My Brand never messaged back at the time of me posting this review. If you need a logo designed stay away from this con artist and find a company that values their work and has a honest reputation.
