fucarebike.comReviews of fucarebike.com

I wanted to order e-bike but order was extrememy late and no response to e-mail.. Dont order!! They dont have any customer support. They dont reply to email.

Absolutely zero customer service. Website states they have 24/7 support. Totally ridiculous statement. I called customer support line 4 times - no response. Sent 5 emails to the support line - no response. Took my money right away of course. DO NOT BUY from this scam operation!

UNACCEPTABLE SAFETY FAILURE – Frame broke while carrying my 3-year-old daughter! The frame of my Fucare Gemini X e-bike snapped at a welded joint near the rear rack — while I was riding with my 3-year-old daughter (13 kg). This is a serious safety hazard. I had issues with this bike from the very beginning, but at least customer service used to be responsive. Now, they are completely ignoring me. This kind of failure should NEVER happen under normal use. It clearly points to poor build quality or a manufacturing defect. It could have caused a serious accident. If you care about your safety or your children’s, think twice before trusting this brand.

I bought a Fucare Libra 750w in 2023 bc i moved and my dog walking business of 17 years starts across town. It was great for 3 mos. First the brakes suck. I had to replace them maybe 8 times since buying it. I ended up installing a Hydrolic system which helped a little. Brakes are a normal issue with e bikes. The problem is THEY DON’T ANSWER PHONE, EMAIL or CHAT. Since i use bike for work i just had to goto a bike shop and take the loss bc i don’t have time to wait for a call that wont come. Also- two weeks ago my display wouldn’t power on when i was leaving for work. I took it into my shop and they won’t touch the electronics bc they don’t have any of the parts that are compatible bc Fucare is all Chinese insides and that’s fine but because Fucare doesn’t answer messaging i had to figure it out myself. In talking with an e bike mechanic, he was able to deduce that it’s the controller, Display and wiring harness. Great! I’ll just order on site. Yay! No. Fucare only has display for sale. I was able to see the type of controller on the site schematics of the bike. So i tried to get it thru other means. I found similar but not quite and my e bike mechanic said i really need to get everything from the manufacture bc the language of the electronics has to match. I finally left a threatening messsge that I’d call the BBB and magically they called me back. Except the guy said the reason it’s not on the site is bc i have to order it directly from him. He asked for my info and then credit card. I first asked “how much is it”? He asked me “how much did you see it for online”? I lied and said i never re saw the price. Then he said “for you i give discount and the more than doubled the price”. Call me crazy but at this point i don’t trust these guys at all and i certainly doubt they care about matching my controller to my bike. The bike is great until you have problems. Unfortunately I’m going to be out over $3000 bc at this point i need to just get a new bike. Even if it gets fixed, I’ll have to go thru this whenever there’s an issue. It’s not worth it. I don’t even know if its worth selling. Prolly not. Fucare sucks so bad. Also i paid for an extended Warranty. Oh and the mechanic said even if we get all the parts, if they didn’t get the correct controller that it could take hours to fix the issue at $100/hr creating an extremely expensive situation. I just need transportation now. Don’t waste your money like i did.

Bought a Gemini X Sport and it came with a bent front fork. Phone number goes to answering machine. Website contact and chat do not respond. Do not buy. There is NO support!!!

I've purchase three of these bikes. 3 of the 6 batteries died within three months. I contacted support and it's a dead end. Phone number goes to voice mail which is never returned. Chats take 2 days for responses and ultimately, when we get close to resolution, they stop responding. Do Not Buy. New batteries are $500, so two batteries for the gemini cost about as much as the bike does and who knows how long those will last. DO NOT BUY!

They do not return calls or emails, I have a gemini x and the battery is faulty. They are non responsive and it is under warranty, avoid at all costs.

Hi i want to say right out of the box, not even been able to write it since I got it 3 days ago. I got the gemini x sport dual motor ebike when I went to put the front wheel on the bike, the axle did not fit in the bike fork contact Customer Care. We've got a response that seemed generic, and did it. Make any sense, because the answer did not fix my problem, and also I did not get the front Fender in the box. I've been trying to get a hold of them for him about three days now and only one response from the first message and tried to call them and it just hangs it self up with out a ring but from what I see from the rest of the bike it looks built really good I can tell better if I was abel to ride it