fucarebike.comReviews of fucarebike.com

Overcoming initial misunderstanding, customer service was timely and efficient. My Fucare Libra is functional again.

customer support helped me with my charger issue with efficiency and speed. I would use them again, but , hopefully will have no reason too. Thanks Fucare customer support.

Fucare bikes are very nice riding I've only had it a few days but has been a solid ride. It would be nice if they had more customer service in canada but after dealing with them they pulled through on some delivery issues I had. Unlike some of the ebike companies they work hard with the staff they have to keep you satisfied. Also the packing job is top notch and assembly was easy.

I just bought a Fucare Gemini (mid Sept 2023) with all terrain tires and two 15 amp batteries and I am really enjoying it. It has most of the options I wanted on an Ebike but really great so far is the range using the two batteries. I was able to get 120 kilometers before my batteries needed to be recharged and they were at 30% charge left. I was pleased with this after my first use consisted of throttle and PAS use and figure I could get 130 to 150 kilometers range of I was more careful and used PAS more carefully. I am running tires with 25 to 30 psi in them along with "Flat-out"tire sealant installed. I adjusted the various parameters that help improve my bikes performance, such as top speed (32k) for Canada, changed tires size to 22" which closely matches actual tire diameter and the speed/distance is now very accurate. Lastly I adjusted the final speed for each PAS level to my comfort. I have also ordered pedal extenders as my heels kept hitting the back frame, which I hope addresses this problem. It's because the frame curves out to accommodate the 20" fat tires on this bike. My one complaint seems to be slow response of customer service here in Canadian Fucare office. I hope this gives some insight into this great little bike.

I have deleted my previous review of 3 points as I was completely frustrated with the very poor customer service however upon filing a dispute case with PayPal the company personal reached out and shipping the defective parts which so far arrived pretty fast and in addition they credited me $300 as their price went on discount for Canada day. I really like the bike as it is the best quality for money currently on the market. Bike is heavily built to last for long time. If they only could fix their C/S they will be able to dominate the market. Update July 24-2023 : I have received the spare parts as described and also got $300 credit to my card. I am really happy with the bike's quality and performance. It is one of the best options for the cost on the market and if Customer service to improve their product could be a leader in sales.

This is a second updated review … The Good … Price - A full suspension ebike for 1300?!? Power - I’m just south of 300 and hit 28mph in the flat. The Bad … Stability - it’s wobbly; the front wheel is too close. Reliability - My battery blew quicker than a $2 hooker. The Ugly … Support - Like I said, ugly. I originally gave this bike 2 stars but a couple of things have made me update that. Yes, my battery failed, and yes, getting support to honor the warranty was a HUMUNGOUS headache. But they did. Also, the battery is as they claim which I didn’t actually expect it to be: It is a 52-cell pack made up of LG 21700 4.8Ah cells. The delivery was surprisingly fast. This bike is built, overbuilt even. I’m confident that I can beat the balls off of it without fear of structural failure. The bottom line … For 1300 you get a lot of bike but you also get a lot of uncertainty. If you’re on a budget, strap in and pray you get a good one and if you don’t, be prepared to do the support shuffle and hustle.