fucarebike.comReviews of fucarebike.com

Absolutely 0 support for existing owners. Dont buy one. My rear drive has been making a clicking noise. the phone number did not work and I sent an email with no response. buy lectric.

Jai commander un display et sa fait 2 mois jai rien recu aucun émail. 😡😡

Absolutely zero support for existing customers. Fucare discontinued my bike model and will not email me back regarding a replacement battery. They have essentially abandoned their customers once the sale is over. Avoid this company if you want long-term support for your e-bike

NOt a year into owning my Fucare Taurus it stopped running. Sent pics and videos of the issue, they said I needed a new clutch. Ordered it from them, had it replaced by a professional e-bike shop, however it was not the clutch. Facade customer service said it must be the motor then. Gave them the motor number and was told they don't make that motor anymore. There's nothing they can do. They had no other recommendations for a place or motor replacement. 1 star because what's the point of buying a bike that you can't get parts for..plus communication time is poor with often days to await any reply.

WE DO NOT RECOMMEND BUYING FUCARE E-BIKES At 2146 kilometres the hub motor on my Fucare Libra failed.  It is very disappointing that at a cost of $2400 CAD and after only two years a $500 repair is needed. We purchased two of these bikes and have mostly ridden the same distance and terrain and in the same conditions. Only one motor has failed and therefore it appears it was faulty. Research on e-bike motors indicates we should reasonably expect several years of service from the motor if treated well. For many riders, hitting 10,000–15,000 miles over 3 to 5 years is quite realistic. If you're riding softer terrain, helping the motor with pedalling, and keeping it clean and dry, you might even get 5–10 years out of it.   Our bikes are very well looked after: we use pedal assist always, they are covered when not in use, given annual maintenance, and any issues taken care of as soon as they arise. A two-year life span at only 2146 km is not acceptable. We respectfully asked Fucare to cover the cost of the motor ($300) while we covered the cost of repair ($200). To note, you need to plan for a 3-4 week wait for parts to come from China. After providing proof of purchase as requested they never bothered to reply any further. I do not recommend buying anything from Fucare. They do not honour their product.

I would highly recommend you to not use this Company as they are a total scam. Got scammed for $1100. And they don’t pick up the phone anymore. Just a warning for anybody thinking about buying from this company.

I wanted to order e-bike but order was extrememy late and no response to e-mail.. Dont order!! They dont have any customer support. They dont reply to email.

Absolutely zero customer service. Website states they have 24/7 support. Totally ridiculous statement. I called customer support line 4 times - no response. Sent 5 emails to the support line - no response. Took my money right away of course. DO NOT BUY from this scam operation!