Hadi R.
SCAM!!!
Absolute scam of a company….you end up making them money in the phase before level 2 and when it’s time to get upgraded to where you can payout…they give stupid reasons as to why you didn’t pass and have to redo it and they are TERRIBLE at customer support. They do not answer emails at all.
Response from FTUKApr 22, 2024
Dear Hadi, Thank you for sharing your feedback with us. We sincerely apologize for any dissatisfaction you may have experienced. As a company, we are committed to ensuring that our traders have a positive and fulfilling experience, and we regret that we did not meet your expectations. Upon reviewing your initial level 1 account, we noted that 30 out of 45 positions were placed without a stop loss, which is a serious violation of our trading rules. Consequently, we offered you a new account, to which you agreed. However, it appears that you have reached your drawdown limit on the new account. Additionally, we noticed that you had booked a 1-1 meeting with us, which unfortunately you did not attend. Please feel free to reach out to us via email at [email protected], and we will promptly address any concerns you may have as we continue to support you. We apologize for any circumstances that led to your 1-star review and extend our best wishes for your future trading endeavors. Kind regards, FTUK




