John S.
Absolutely terrible experience
Absolutely terrible experience! Do not trust FTUK! I purchased a $40,000 instant funding account that included a no stop loss option that I paid for as an add-on. On 4/25/24 I passed the first level of trading utilizing $10k of the instant funding account and earned $1019.77. Upon review, FTUK said my trading was too aggressive and to advance to the second level they wanted to mandate that I now trade with a 2% or less stop loss limit. I informed FTUK that I no longer want to trade with them and I want the payout for passing level one. They asked that I set up a a USDT ERC-20 to receive payment, which I set up and still no payment and they refuse to inform me when I will be paid. The support team is very unhelpful and do the least they can to resolve issues and provide information. I have contacted the BBB and CFPB about FTUK's practices. By retaining my money, they are keeping me from making trades with another firm. FTUK practices are unfair and abusive resulting in the loss of potential income. Stay away!
Response from FTUKMay 9, 2024
Hello John, and firstly many apologies for the delay in your payment. The issues we've experienced regarding payments has involved changing providers and we're in the final stages of securing a new agreement which will mean we have an automated payout process in place for the future. We understand that is of little consolation to you right now given your frustrations but rest assured you'll receive your full payment as soon as possible. Apologies once again for the delay.




