Heather
Customer Service Shines
I received my second order from Froya earlier this week. It was an excessively hot and humid day and the product melted and leaked in the box. I reached out to the support team and could not have had a better experience. They were kind, understanding and responsive. Clearly this company stands by their products and keeps standards high in all areas. I look forward to trying their hair products next! Thank you!!
Response from Froya OrganicsApr 23, 2026
Heather, a melted and leaked box is honestly the last thing we want, especially on such a hot day. So glad the team was kind and responsive and got it sorted for you. "This company stands by their products" means everything to us. Thank you for giving us the chance to make it right, and we're so excited for you to try the hair products!! 🙌 All the best, Tobias @ Frøya



