Anna
Subscription issue resolved
Had an issue with my subscription and since I had just started it, I couldn’t fix the problem myself because I guess I had to have another order go through before changing it. I emailed customer service and they helped me modify my subscription after a bit of going back and forth about it. The products are great, but the hair serum was just too oily for me and I didn’t want to have to pay for another order of it if I wasn’t going to use it. I love the shampoo though and the face products are amazing.
Response from Froya OrganicsApr 22, 2026
Anna, really glad the team could help sort your subscription out! And totally fair feedback on the hair serum, not every product works for every person, so it makes complete sense to adjust. So glad you love the shampoo and the face products though. That's what we're here for! All the best, Tobias @ Frøya